Customer Contact Centre Advisor

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. Do you want to make a difference? If you have answered Yes! to the above, join our Insanely Customer-Centric team now! For more information on DHL Express, please visit workingatdhl. com. DHL Express Singapore has been ranked No.

1 Best Workplaces in Singapore by the global institute Great Place to Work since 2020. Here at DHL Express Singapore, we are an employer of choice, a recognized top employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 1. 500 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognized brands across the globe. We are looking for Customer Contact Centre Advisor.

Your TasksReporting to the Customer Service Supervisor in our Contact Centre, you should confidently and knowledgeably provide the full suite of DHL customer service offerings to all parties contacting DHL Express via the customer service hotline and other contact modes. This includes: Accept and register bookings for DHL Express services. Offer alternatives to customers and potentially turn information calls into sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction.

Respond to customer queries by providing accurate information consistently in all areas such as custom requirements, transit time and pricesEnhance service experience in DHL Express by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands. Liaise internally with the Operations Department and other departments where applicable, on quick and efficient resolution of customer issues and queries. Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL.

Adhere to existing Customer Service procedures as outlined in the department manuals, while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers. What You Bring Preferably with 2 years of relevant experience in a call centre environment or Telesales environment in a service industry. Team player with a positive attitude. Possess excellent interpersonal and PC skills with strong proficiency in English. Result-oriented, able to multi-task and committed to service excellence. Shortlisted candidate must be able to commit on night shift (up till 11pm), including weekends and public holidays.

Preferably GCE 'O' level or equivalent. What We OfferStrong career support in an international environment. Multifarious benefit program. Access to comprehensive learning programs. What’s NextIf you are looking to further your career at the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now – our recruiters are looking forward to receiving your application!