Business Development Executive

ABOUT DHL: DHL is a global market leader in the logistics and transport industry. The DHL Global Forwarding division is an air, ocean, and overland freight forwarder. We are present in more than 150 countries in more than 850 locations employing over 30,000 team members globally. Our mission is Excellence Simply Delivered which means that we make every effort to exceed our customers’ expectations offering superior logistics solutions enabling our customers to save time and money. Role Title: Business Development ExecutiveBusiness Unit: DHL Global ForwardingLocation:

Field-based and can work from Dublin, Shannon, Cork DGF OfficeScope of RoleBusiness development in a territory for Air, Ocean and Road and also an element of account management for a number of country accounts based in your territory and lead the implementation of functional strategy to expand and maintain customer base, deliver net growth, revenue, profitability and service targets for new business growth in line with country strategy, financial objectives, Group guidelines and policies. Reports to: Head of Sales and MarketingDays & Hours of Work: Monday – Friday, 9am – 5:

30pm, or such hours deemed necessary to fulfil the requirements of the roleKey AccountabilitiesDevelop regional sales and account strategy in your region including account planning, revenue targets, service goals, etc.

considering country business strategy, financial objectives, Group guidelines and policiesOversee and control sales activities and initiatives related to business development in your region with significant impact on overall results and objectivesReview regional portfolio strategy to achieve alignment with country’s business plansContribute to defining pricing strategies, contract negotiations for the new accounts in your regionSteer key account retention, business growth, sales results and profitability for your regionEngage with senior management of key accounts in support of business development and transformational dealsSupport country key accounts and drive internal and external collaboration, and cross selling activities within the region with DHLE and DHL SCEndorse sector and customer management within the country by developing country sector strategy, consolidation of industry demands and ensuring best practice sharingCoordinate activities of functions where the customer has direct contact to provide consistent and cohesive servicesUnderstand and keep up to date with market trends and customer requirements at country level, translate products into solutions to meet their needsMonitor competitive activity and disseminate information to relevant parties with country level accountsAnalyze complex issues and modify account management methods and techniques for enhanced efficiency and effectivenessEnsure operational compliance to all revenue and international trade legislative requirements, and all requirements under Data Protection Legislation in addition to all DGF IE policies and procedures (H&S, Quality, Environmental, HR, etc.

), and work in a manner that supports the Company environment programmeCompetenciesRelationships with OthersCommunicates in an open and honest mannerTreats others with respect, develops trust and values diversityDemonstrates sensitivity to diversity, i. e.

, culture, gender, age, religion, race, disabilityDevelops effective relationships with employees, peers, and managersConfidence in dealing with all levels in the business over the telephone and also on a face-to-face basisAbility to remain calm when dealing with difficult peopleGood listening skills and ability to respond in a clear, respectful mannerTeamworkCommitment to fulfilling their role in a teamSupportive approach to other team membersShares information, knowledge, ideas, and experience freely with othersCommits to team decisions and contributes to building a team spiritWorks collaboratively with others to achieve team or business objectivesEstablishes acceptable levels of quality and quantity of work; reviews, recognizes and supports achievementEncourages and motivates team members and work colleaguesCustomer OrientationBases decisions on how his/her actions impact on customers and DHLBuilds and maintains effective relationships with customers, suppliers, and other departmentsFocuses on the needs of customer and seeks to meet and exceed expectationsQuickly and practically solves problems, seeking advice where necessaryAppreciates what customers want and continuously strives to meet customer expectationsProblem SolvingIdentifies issues, problems, and opportunitiesDeep dives to identify root causes of issuesApplies formal problem-solving techniquesEvaluates riskGathers information and analyses cause and effectQuickly and practically solves problemsEstablishes effective work processes and measuresDocuments and communicates awareness of the problem, solution and action takenCommitment to ExcelAchieves work targets and is willing to take on additional roles/responsibilitiesContinuously reviews current processesSeeks and is open to feedback from othersAlways behaves in a manner consistent with DHL's valuesDemonstrates a positive attitude to changeFlexible approach to workLooks for opportunities in a changing situationProvides detailed advice to othersTakes initiative to keep skills up to dateProcedural SkillsAbility to organize own workload across a range of responsibilities & meet deadlinesAbility to select appropriate proceduresAbility to follow proceduresAbility to meet procedural deadlinesAbility to improve an existing procedureAbility to create a procedureAttention to DetailAbility to work with lots of data to high level of accuracyAbility to apply high attention to detail to written (text) documentsAbility to follow through on procedures and ensure completionSkills / QualificationsExpected Years of Experience (Minimum):

Minimum 3 years’ experience working in a freight forwarding commercial key account sales positionHigh profile product knowledge with in-depth freight forwarding operational backgroundCustomer facing and service-oriented mentality with experience working with large complex customersSelf-directed working styleResults drivenStrong influencing, negotiation and presentations skills; the ability to communicate effectively at peer and senior management and board level essentialAbility to build relationships and engage effectively with key DHL Products and support functionsExcellent time management and organization with ability to manage various projects/tasks across cross-functional teams, namely between product and pricing teamsAbility to create collaborative work environmentsStrong MS Office skills: Excel, PowerPointExpected Qualifications:

Relevant third level qualification desirableComprehensive knowledge of supply chainExcellent MS Office SkillsFull clean driving licenseThe above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company reserves the right to revise or amend duties at any time.