Primary Objective Of The JobProvide World Class Customer Service to each customer through various touchpoints with the use of Job Knowledge, Interpersonal and Soft Skills. Main Duties And Responsibilities Accurately, efficiently and effectively resolve customers queries on first contact. Escalate queries to relevant stakeholders, follow up and provide feedback to customers within Service Level Agreement (SLA) Accurately fill tickets and close them. Activate all types of services accurately, for example, corporate accounts, individual accounts, downgrades/ upgrades, roaming among others. Liaise with the Corporate Sales team and aid with building strong relationships with customers to ensure satisfaction and retention.
Remain informed about company products and services to effectively and accurately cater to customer’s needs. Any other related duties assigned that may be assigned from time to time. Academic Qualifications And Experience Required For Job5 CXC Passes (Mathematics and English Included)Functional SkillsExcellent interpersonal and communication skillsProficient in the use of Microsoft suite (Especially Microsoft Excel)Strong Analytical SkillsAbility to work with little or no supervision/guidanceExcellent at planning and resolution skillsA proven ability to meet reporting deadlines
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