Position: Customer Success SpecialistLocation: [Onsite – Karachi]Employment Type: Full-timeAbout The RoleWe are seeking a Customer Success Specialist with experience in medical billing and insurance claims to ensure seamless communication and support for our US-based clients. The role involves building strong relationships with healthcare providers, resolving billing/claims issues, and ensuring client satisfaction through proactive account management.
Key ResponsibilitiesServe as the main point of contact for US healthcare clients regarding billing and insurance claim mattersOnboard new clients, explain processes, and provide training on billing/claims workflowsManage client accounts by ensuring accurate submission and follow-up of insurance claimsProactively monitor claim statuses, identify denials, and coordinate resolutionsConduct regular check-ins with clients to address concerns and maintain satisfactionCollaborate with internal billing, operations, and technical teams to resolve client issuesTrack and report key performance metrics (claims processed, resolution rates, client satisfaction)Escalate complex issues while ensuring timely updates to clientsQualifications & SkillsBachelor’s degree in Business, Healthcare Administration, or related field (preferred)1–3 years of experience in medical billing, insurance claims, or US healthcare customer supportStrong knowledge of US healthcare insurance processes (EOBs, denials, AR follow-up, etc.
)Excellent communication skills with ability to speak fluently in English with a clear US accent (mandatory)Strong problem-solving and client-handling skillsAbility to multitask and manage multiple client accounts effectivelyFamiliarity with billing software, EHR/EMR systems, and CRM tools is a plusWhat We OfferCompetitive salary package with performance-based incentivesOpportunity to work with a growing healthcare solutions companyProfessional training in US medical billing and claims managementSupportive and collaborative work environment[Add perks: e. g. , health insurance, remote flexibility, career growth opportunities]Powered by JazzHRRDKJx18lJ0
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