Digital Health Support Specialist

Support smarter, safer healthcare by streamlining digital health systems and help drive digital health information initiatives across the organisationClassificationsHealthcare & MedicineAdministration / AdmissionsCasualKey pointsJoin the iconic RFDS team!A role with flexibility to balance work and lifeContribute to meaningful solutions that directly impact healthcare deliveryDescriptionJoin the Royal Flying Doctor Service (RFDS) (Queensland Section) in a casual role supporting vital digital health initiatives. We’re seeking a proactive Digital Health Support Specialist to assist our Digital Health and Health Information Management (HIM) teams in maintaining and enhancing clinical systems and applications.In this dynamic role, you’ll provide specialist support across key areas including system administration, PRODA access, privacy functions, performance monitoring, and user training.Key ResponsibilitiesManage support tickets for bespoke digital health applications (e.g. merging patient records, unlocking tasks, liaising with NAS)Maintain PRODA memberships across RFDS (Queensland) bases and escalate issues as neededAssist with privacy and HIM tasks as directed by the Health Information ManagerSupport secure messaging setup, software troubleshooting, and system integrationsCollaborate with internal teams to deliver reliable and secure digital health servicesWhat You’ll Bring1–3 years of relevant experience in digital health or IT supportFamiliarity with PRODA and Services Australia systemsStrong understanding of clinical applications and general IT principlesKnowledge of privacy legislation and health information management practicesAdvanced skills in JIRA ticket managementExcellent communication and collaboration skills across diverse teamsExperience working with development teams and software life cyclesWhy work for us?At the RFDS (Queensland Section), you’ll be driven by purpose not tasks; it's about being part of an organisation where, whatever your role, you make a difference each day to people’s lives. We offer flexibility so you can look after your well-being and commitments, getting the very best from life professionally and personally.The RFDS (Queensland Section) is a leader in delivering aeromedical and primary healthcare to remote, rural, and regional communities. As the RFDS soars towards its 100th year of providing the finest care, in the furthest corner, we have several innovative initiatives on the horizon. With projects in the pipeline, it’s an exciting time to join the RFDS with many new prospects around the corner!AboutWe value our people, and we are passionate about making a difference for people who live, work and travel in remote, rural, and regional Australia. By joining the RFDS (Queensland Section), you will have access to the following:Work with a great team of people who are passionate about our purpose and proud of their contribution!Generous not-for-profit tax-free benefits up to $18,550Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advicePrivate health insurance discountsDiscounted access for you and your family to gyms and health centres through our Fitness PassportRemServ Rewards, where members receive cashback benefits on purchases from hundreds of leading Australian retailers, including groceries, fashion, technology and travel.Interested? For further information regarding this role please contact RFDS Talent Acquisition on 07 3852 7553 or recruitment@rfdsqld.com.au Applications close by 24 October 2025! If you’re ready to contribute to a meaningful cause and thrive in a role that makes a real impact, apply now to join the RFDS team!Successful candidates will be subject to a police check and may be required to undergo a medical assessment and pre-employment drug and alcohol testing. You must possess a valid, unrestricted Australian Driver's Licence.The Royal Flying Doctor Service acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.