Digital Services & Solutions Leader - EMEA

Informazioni sulla Divisione:BW Converting Solutions è un'alleanza strategica di risorse e servizi che riunisce sei aziende Barry-Wehmiller: Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies e Northern Engraving and Machine. Questi leader del settore offrono marchi di fiducia e tecnologie innovative nella progettazione, produzione e assistenza di macchinari per la trasformazione e l'imballaggio ad alte prestazioni per i settori tissue, tessuti non tessuti, igiene, conversione sacchetti, spedizione e stampa.Barry-Wehmiller fornisce a livello globale progettazione, consulenza e produzione tecnologicamente avanzate nei settori del packaging, del cartone ondulato e della trasformazione della carta. Combinando a un'idea di leadership che pone al centro le persone, strategie operative mirate e una crescita basata su obiettivi, Barry-Wehmiller è diventata un’azienda da $ 3 miliardi con quasi 12.000 dipendenti uniti da uno scopo comune: usare la forza del business per costruire un mondo migliore.Descrizione del lavoro:The Director of Digital Service and Solutions is responsible for developing the commercial strategy for the Accelerate product line (connected services and smart features) that bring unique value to customers and BW Converting. Directs the collection and analysis of customer feedback and insights with respect to digital services, the selling of service solution packages to meet customer needs, supports and leads the Accelerate team, and influences and coaches the organization to develop smart features across all product lines.ESSENTIAL FUNCTIONS:Directs the technical service and support activities of an organization during the pre- and post-sales process. Directs employees and duties associated with configuring, installing, testing, maintaining, repairing, and troubleshooting technical issues. Advises leadership in developing processes, policies, and procedures. Leads and directs the work of other employees. Operational AlignmentCollaborate with operational teams to establish comprehensive capacity criteria. Develop strategies for managing schedule disruptions and customer date changes Implement proactive scheduling techniques to minimize service delays Team LeadershipDirectly manages Digital Services Engineering Leader and team. Directly manages Level 1 and Level 3 Remote support technicians. Provide professional development and growth opportunities. Foster a supportive work culture that values technician contributions Performance ManagementEstablish key performance indicators for scheduling efficiency Monitor and analyze scheduling metrics Implement continuous improvement processes Other duties as assigned. EDUCATION & EXPERIENCE:Bachelor's Degree In Engineering or related field. 8+ years of experience In Engineering, digital solutions, and leadership. KNOWLEDGE, SKILLS, ABILITIES:Extensive experience in equipment installation and project management  Strong technical knowledge of our product lines and installation processes  Excellent communication and leadership skills  Ability to work collaboratively in a fast-paced environment Workforce capacity planning Data-driven decision making Conflict resolution Technical understanding of service operations Strong analytical and problem-solving skills Excellent communication and leadership abilities Proficiency in scheduling software and workforce management tools COMPETENCIESCustomer Focus – Building strong customer relationships and delivering customer-centric solutions. Drives Results - Consistently achieving results, even under tough circumstances. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates – Building partnerships and collaborating with others to meet shared objectives. Decision Quality – Making good and timely decisions that keep the organization moving forward. LEADERSHIP RESPONSIBILITYThis position directly supervises other team leaders.WORK ENVIRONMENT/PHYSICAL DEMANDSTypically sits, grasps items and performs keyboarding for frequent operation of a computer Stand, walk, bend, reach or otherwise move about occasionally Lift, move or otherwise transfer items up to 30 lbs. occasionally Occasional exposure to typical machine shop physical hazards Travel by air or car occasionally This job description has been designed to indicate the general nature and level of work performed by team members within this classification. It’s not intended to be construed as an exhaustive list of all responsibilities, duties and skills, and is subject to change at any time. Alla Barry- Wehmiller selezioniamo persone con esperienze e talenti che vanno al di là delle pure competenze tecniche. Se la tua carriera lavorativa non è perfettamente in linea con la posizione, ti invitiamo comunque ad inviare la tua candidatura. Siamo consapevoli che esperienze diverse spesso portino innovazione, eccellenza e un apporto significativo all’azienda, per cui incoraggiamo i candidati con differenti background a mandare il proprio cv. Fateci sapere se avete necessità di supporto per l’alloggio durante le varie fasi di colloquio. Company:Paper Converting Machine Company