Digital Solutions, Principal

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.If you believe in developing a better tomorrow, read on. About The RoleAs a key member of the Digital Solutions team, you will lead the delivery of strategic initiatives and business-as-usual (BAU) enhancements. You will work closely with business stakeholders to understand their needs, translate them into actionable requirements, and ensure successful implementation and adoption.What You Will DoLead Project Delivery - Drive the end-to-end delivery of strategic initiatives and BAU enhancements, ensuring alignment with business objectives and timely execution.Stakeholder Engagement - Facilitate discussions with business units to understand current processes, identify improvement opportunities, and document business rules and enhancement requirements. Builds and maintains effective relationships with stakeholders, ensuring clear communication, alignment, and satisfaction throughout the project lifecycle.Requirements Management - Prepare and review comprehensive business requirements that address current needs while anticipating future changes and scalability.Solution Evaluation - Collaborate with Technical teams to assess high-level solution options and recommend the most suitable approach to stakeholders. Delivers solutions that achieve the intended business benefits and contribute to measurable improvements in performance or efficiency.Testing & Quality Assurance - Translate business requirements into detailed test scenarios and expected outcomes. Oversee and review User Acceptance Testing (UAT), ensuring completeness and accuracy before sign-off.Issue Resolution & Prioritization - Work with stakeholders to resolve gaps in requirements and prioritize changes to meet agreed launch timelines. Demonstrates strong analytical thinking and initiative in resolving issues independently or collaboratively with teams.Project Planning & Monitoring - Actively contribute to project planning and resource allocation. Monitor progress and adjust plans as needed to ensure successful delivery.Team Leadership - Provide guidance and mentorship to junior team members, fostering a collaborative and high-performing team environment.Training & Change Management - Develop and review training materials. Conduct training sessions and knowledge-sharing activities with the agency force to support adoption.Continuous Improvement - Stay current with industry trends and best practices. Proactively seek opportunities to enhance processes and maintain relevance to evolving business needs.Timely Delivery of Commitments and Ownership - Consistently meets agreed timelines for deliverables, ensuring projects and enhancements are completed as scheduled. Exhibits self-motivation, accountability, and dedication to delivering quality outcomes with minimal supervision.Strong Stakeholder Engagement - Builds and maintains effective relationships with stakeholders, ensuring clear communication, alignment, and satisfaction throughout the project lifecycle. Realization of Planned Business Outcomes - Delivers solutions that achieve the intended business benefits and contribute to measurable improvements in performance or efficiency.Proactive and Effective Problem Solving - Demonstrates strong analytical thinking and initiative in resolving issues independently or collaboratively with teams.High Level of Ownership and Commitment - Exhibits self-motivation, accountability, and dedication to delivering quality outcomes with minimal supervision.What You Should HaveDegree Holder preferably in Business IT, Computer Science or a related discipline.At least 8 to 10 years of working experience, preferably in business analysis or digital solution implementationHighly meticulous with the ability to manage multiple priorities and meet tight deadlines.Strong interpersonal and communication skills, with the ability to effectively engage and influence key stakeholders.Digitally savvy with a keen interest in enhancing and optimizing digital experiences.Demonstrates a positive attitude, openness to learning, and willingness to share knowledge.Able to work independently under pressure while being a collaborative and dependable team player.Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.ABOUT AIA For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do. As pioneering innovators, we’re now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose. JOIN US At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it’s investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your ‘better’. AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!