Chief of Staff

About DigitalTolkAt DigitalTolk, we help thousands of people every day by breaking down language barriers. Our smart, tech-driven platform connects language professionals with customers across Sweden through a seamless matching system — it’s like Uber for interpretation and translation services. We’ve been recognized with several prestigious awards, including: Super Gazelle 2021 – Dagens Industri Future Gazelle 2021 – Dagens Industri Best in Industry 2018 – Post and Telecom Authority Young Entrepreneur of the Year 2022 Lately we have strengthened our team and expanded to Europe by winning key contracts in the UK and acquiring companies in the German speaking countries.

We now have offices in Stockholm, Hamburg and St Gallen (Switzerland) and remote operations in several countries in Asia. About The RoleChief of Staff - For People Who Want Their Work to Actually MatterAre you tired of creating PowerPoint decks that no one reads? Ready for work that changes lives instead of just moving the needle on vanity metrics?We're looking for a Chief of Staff who wants to wake up knowing their work breaks down language barriers and connects people across cultures every single day.

No, really - every day we help thousands of people communicate when it matters most. As Chief of Staff you will serve as the CEO’s strategic right hand — combining operational mastery, analytical excellence, and impeccable judgment to drive execution across the entire organization. This role demands an individual who thrives in complexity, makes high-stakes decisions with confidence, and delivers flawless results in a fast-paced, high-growth environment. ResponsibilitiesDrive meaningful impact — directly influencing lives worldwide, from helping refugees access healthcare to guiding families through legal systems to enabling businesses to expand internationally.

Act as the CEO’s strategic brain — with direct access to top-level decision-making and responsibility for shaping and executing critical initiatives. Lead across all business functions — including product, operations, sales, strategy, and crisis management, ensuring seamless coordination and execution. Operate at consulting speed with purpose — delivering rapid results in an environment that blends high performance with a meaningful social mission. Manage operational excellence — independently handling complex challenges, anticipating problems, and creating scalable solutions that improve efficiency across departments. Deliver analytical mastery — building and interpreting advanced Excel models, spotting patterns others miss, and generating insights that drive executive decisions.

Represent the CEO with authority — making sound decisions under pressure, commanding respect across all levels, and acting as a trusted proxy in high-stakes scenarios. Communicate strategically — building instant rapport with diverse stakeholders, clearly articulating complex ideas, and navigating sensitive conversations with confidence. Adapt and excel in ambiguity — mastering new domains quickly, thriving in unpredictable situations, and continuously improving processes to keep the organization ahead. Embrace intensity when required — working evenings or weekends when the situation demands, tackling everything from urgent operational fires (“the accountant just quit”) to long-term strategic planning (“build our expansion strategy for Europe”).

Think and decide like the CEO — developing a deep understanding of every part of the business to ensure decisions align with the organization’s vision and priorities. RequirementsEducation: Engineering degree OR business background with deep product knowledge, operational ability, or management consulting experience. Experience: 2–4 years in consulting, startups, or similarly fast-paced, high-expectation environments. Skills: Analytical problem-solving that goes beyond the obvious. Excel wizardry (yes, you’ll be living in spreadsheets). Strategic thinking combined with flawless operational execution. Motivation: Social impact isn’t a buzzword for you — it’s a genuine driver. Interests:

Operational excellence, company growth, and product innovationPreferred Background: Experience as a startup founder or in mid-to-senior consulting roles. Exposure to product management or business development. Proven performance in high-pressure, fast-changing environments. Demonstrated history of owning and delivering strategic projects end-to-end. Multilingual capabilities (international business exposure a plus). Please Don’t Apply If…You need step-by-step instructions for everything“Urgent” means “sometime this week” to you. You’ve never worked beyond a comfortable 45-hour week and aren’t excited to start. You prefer tasks to stay in neat, unchanging boxes. You require constant validation or hand-holding.

Hell Yes, Apply If…You thrive in organized chaos. You’ve been called scary smart and surprisingly fun to work with. You can switch between strategy and operations seamlessly. You get a rush from high-stakes, fast-moving work. You want to understand every moving part of running a business — not just your corner of it. A Hypothetical Typical Week (If There Is Such a Thing)Monday:  Review weekend customer service metrics, jump on crisis call about interpreter shortage in Germany, present analysis on new market opportunities to CEOTuesday:

 Shadow CEO in board meeting, handle customer escalation that requires CEO-level decision, optimize our margins analysis for Q4 planningWednesday:  Lead cross-functional project meeting, deep dive into product roadmap with engineering team, emergency problem-solving session about regulatory changesThursday:  International calls with partners, complete strategic analysis that CEO requested yesterday, manage whatever fire drill emerged overnightFriday:  Weekly strategic planning with CEO, present findings from the week, prep for weekend project workSaturday & Sunday:  Sometimes work, sometimes don't.

Depends what's happening in the business (and you'll know what's happening because you ARE the business)Why This Role Will Change Your Career TrajectoryYou'll learn business operations from someone who's built something meaningful from scratch Strategic thinking development - you'll see how decisions get made at the highest level Crisis management skills - when things break, you'll be the one fixing them Cross-functional expertise - sales, product, operations, strategy, finance - you'll touch it all Leadership development - people will come to you when they need decisions made Global perspective - our work spans continents and cultures Future founder/CEO preparation - this role is essentially CEO training with real stakes and real responsibility This isn't just a job - it's a masterclass in running a business.

Many of our alumni have gone on to found their own companies or take CEO roles elsewhere, armed with the comprehensive business knowledge they gained here. Plus, every single day you'll know that your work helped someone communicate when it really mattered. That's not corporate mission statement fluff - that's literally what we do. The Application Process (Also Being Honest)We're going to be thorough because this role is critical:

Multiple rounds of interviews Case studies (we'll test your analytical skills for real) You'll meet the CEO multiple times in different settings We'll check references carefully We might ask you to coffee, dinner, or weekend meetings If you make it through our process, you'll know you earned it. Ready to Apply?If you read this far and thought "this sounds intense but exciting" rather than "this sounds like too much work," we want to hear from you. Send us:

Your CV A brief note about why you want this specific role at DigitalTolk One example of when you thrived in a demanding, ambiguous situation Don't apply if:  You're just looking for any job, or if reading about long hours made you cringe. Do apply if:  You want work that matters, you're excited about learning everything, you think this role sounds challenging in the best possible way, you want a fast track to developing a really strong career, and you're interested in building the skills to found a company yourself someday.