Direct Contract, Collection Agent, Risk Management Group

Business FunctionRisk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. we provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. in additional, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.ResponsibilitiesConduct Customer Outreach: Make phone calls to customers in accordance with assigned targetsImplement Code of Conduct: Adhere to the established code of conduct during collection activitiesPayment Reminders: Notify customers to ensure payments are made before the due dateProvide Accurate Information: Deliver clear and accurate information to customers regarding their accountsReport Suspicious Activity: Inform the supervisor or manager about any suspected fraudulent accounts for further investigationRequirementsEducational Background: Bachelor’s degree (S1) in a relevant field or equivalent experienceCommunication Skills: Strong verbal and written communication abilities to effectively collaborate with team members and stakeholdersTechnical Proficiency: Competence in using computer software and tools relevant to the role, with a willingness to learn new technologiesTeam Collaboration: Self-motivated and able to work effectively in diverse teams, demonstrating a commitment to shared goals and mutual supportPrimary LocationIndonesiaJobOthersScheduleRegularJob TypeFull-timeJob PostingOct 31, 2025, 9:00:00 AM