Direct Fulfilment Program Manager

Meet the TeamOur team handles the end-to-end customer order fulfillment journey, ensuring seamless orchestration between manufacturing operations and supply chain functions. By collaborating closely with cross-functional partners, we help Cisco deliver on its promise of operational excellence and customer satisfaction. We’re a mid-sized, dynamic team with deep expertise in supply chain, manufacturing, and fulfillment, bringing together diverse perspectives to solve complex challenges. What makes us exciting is our direct impact on customer trust—our work ensures Cisco delivers on time, at scale, and with the highest quality.Your ImpactIn this role, you will handle one or multiple business units, overseeing direct fulfillment operations across fulfillment sites. You will drive revenue attainment and ensure delivery metrics are consistently achieved, partnering with key customers to advance delivery excellence initiatives. You will handle manufacturing partners on capacity, material availability, and cost optimization to ensure smooth operations. You will lead critical projects and establish scalable processes that strengthen fulfillment performance. Success in this role means enabling extraordinary fulfillment execution, building strong partnerships, and driving continuous improvements that elevate Cisco’s customer experience.Minimum QualificationsBachelor’s degree in Supply Chain, Operations, Engineering, or related field5+ years of experience in supply chain, fulfilment, or manufacturing operationsConsistent record of handling cross-functional projects or business unitsStrong analytical and data-driven decision-making skillsExperience working with external manufacturing or fulfilment partnersPreferred QualificationsBroad cross-functional supply chain knowledge with hands-on fulfilment expertiseStrong understanding of global order fulfilment processes and guidelinesDemonstrated ability to lead, influence, and align external manufacturing partners toward business goalsExcellent communication and collaboration skills across global teamsAbility to thrive in a fast-paced, matrixed environment while driving measurable outcomesWhy Cisco?At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.We are Cisco, and our power starts with you.