Direct Sales Order Support Administrator

Job Summary11400 Direct Sales has an immediate need for an Order Support Administrator. This position is responsible for working directly with our customers and sales team to provide efficient and accurate support. This position has growth potential.In Direct Sales, we strive to meet the needs of government entity food service operations through advertised bids and partnerships with public agencies. If you like to work hard and have a desire to learn, you may be the right person for our team!Note that this position requires a day shift, weekday schedule, in our Lancaster, PA office Tuesday through Thursday, remote Monday and Friday flexibility.ResponsibilitiesJob Responsibilities: Ensure customers have complete, current order status Onboard new customers Investigate item delays Determine the fulfillment method of incoming orders Create and maintain customer records Collaborate with internal departments to process orders, research lead times and resolve issues Work with vendors, carriers and distribution centers to ensure order fulfillment Follow up and resolution of order and shipping errors Assist with time sensitive shipping order modification File and manage carrier damage claims Contact customers regarding all invoices past due Process credit card transactions as needed Respond to customer account inquiries Work with Account Managers to collect on invoices due Clear accounts of miscellaneous items Generate and send customer statements of account Reconcile customer accounts with unapplied payments and adjustments Monitor and report department metrics, including profitabilityPhysical RequirementsWork is performed while sitting/standing and interfacing with a personal computer.Requires the ability to communicate effectively using speech, vision, and hearing.Requires the regular use of hands for simple grasping and fine manipulations.Requires occasional bending, squatting, crawling, climbing, and reaching.Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.ExperienceThis role does not require previous experience.EducationThis role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.Desired Traits & SkillsJob Skills: Strong interpersonal skills Strong written and verbal communication skills Be driven and self-motivated with a desire to learn Ability to work independently as well as part of a team Ability to work accurately at a fast paceWorking EnvironmentThis position requires a day shift, weekday schedule, in our Lancaster, PA office Tuesday through Thursday, remote Monday and Friday.Company OverviewA food service equipment contractor that fulfills thousands of orders for daily operating supplies, replacement equipment, and new product rollouts for hundreds of new kitchens per year.BenefitsMedicalVisionDentalPTOPaid Maternity LeavePaid Parental LeaveLife InsuranceDisabilityDependent Care FSA401(k) matchingEmployee Assistance ProgramWellness IncentivesCompany DiscountsAT&T & Verizon DiscountBonus OpportunitiesAccident InsuranceCritical Illness InsuranceAdoption AssistanceAvailable at HQ Locations OnlyOn-Site Fitness CentersDog-friendly Offices