Director, Billing & Collection

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The ideal candidate will bring deep expertise in financial operations, customer invoicing, revenue assurance, and team leadership.What You'll DoLeadership & Strategy:Lead, develop, and mentor a high-performing team responsible for billing, accounts receivable, and collections.Billing OperationsOversee the timely and accurate issuance of customer invoices across all business units. Ensure compliance with contract terms, pricing structures, and regulatory requirements. Work with sales, operations, and customer success teams to resolve billing disputes. Collections ManagementDevelop and implement proactive collection strategies to minimize DSO (Days Sales Outstanding). Monitor aging reports and direct collection efforts for delinquent accounts. Maintain effective communication with customers regarding payment status and issues. Process Improvement & AutomationIdentify opportunities for automation and process enhancements within billing and collections. Lead system improvements or ERP enhancements to support scalable billing operations. Reporting & ControlsProvide regular reporting on billing accuracy, cash collections, A/R aging, and other key metrics. Maintain strong internal controls over billing and collections to ensure financial integrity. Assist with audit preparation and respond to external and internal audit requests. What You'll NeedBachelor's degree in Accounting, Finance, or related field (CPA or MBA preferred). 7+ years of progressive accounting experience, with at least 3 years in a leadership role focusing on billing and/or collections. Proven experience managing large-volume billing and A/R operations in a complex or fast-paced environment. Strong understanding of GAAP, revenue recognition, and financial controls. Experience with ERP systems (e.g., NetSuite, SAP, Oracle) and billing platforms. Excellent analytical, communication, and leadership skills. Experience in SaaS, subscription billing, or service-based industries. Familiarity with ASC 606 revenue recognition standards. Demonstrated success in reducing DSO and improving collection efficiency. Change management and process reengineering experience. Active use of artificial intelligence (AI) tools and techniques to enhance performance, drive innovation, and improve decision-making across business functions. Ability to leverage AI tools and platforms to streamline workflows, improve decision-making, and drive innovation. Curiosity and adaptability in exploring emerging AI technologies, with a mindset for continuous learning and experimentation. About WaystarThrough a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.WAYSTAR PERKSCompetitive total rewards (base salary + bonus, if applicable) Customizable benefits package (3 medical plans with Health Saving Account company match) We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays Paid parental leave (including maternity + paternity leave) Education assistance opportunities and free LinkedIn Learning access Free mental health and family planning programs, including adoption assistance and fertility support 401(K) program with company match Pet insurance Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Job Category: Accounting/FinanceJob Type: Full timeReq ID: R2688If you have questions about this posting, please contact support@lensa.com