Director, Canada Operations

Join us to create change and have an impact in homes around the world.At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.Where you’ll be:Based in Mississauga, ON, hybrid work policy.All About the Role:As Director of Operations for Canada, you will lead the tactical and strategic functions of Canadian Operations, including planning, procurement, strategic sourcing, material handling, vendor relationships, inventory, and distribution infrastructure. The role carries expanded accountability for Canada‑specific operational requirements and for enabling Direct‑to‑Consumer (D2C) growth.You will set and govern national operational policies and performance standards while ensuring alignment with the North American operating model. You will implement and maintain controls to mitigate operational and financial risks and ensure compliance with Canadian regulatory frameworks (OHSA, WSIB, transportation and warehousing standards) and internal policies.This role leads key operational and transformation initiatives to enhance efficiency, cost‑to‑serve performance, safety, and customer experience across Canadian and North American supply chain operations. You will represent Canada Operations in NA S&OP/SIOP cycles to align capacity, logistics, and service requirements with cross‑regional plans.You will build high‑performing teams, strengthen organizational capability, and act as a cultural leader who champions succession planning, leadership pipeline development, and enterprise‑wide collaboration.Key Responsibilities:Manage national operational budget performance, cost‑to‑serve efficiency, and financial optimization; own operational KPIs including service level, OTIF, inventory accuracy, and distribution performance.Define and govern operational policies, standards, KPIs, and performance frameworks across Canadian Operations; ensure safety leadership and audit readiness.Develop and deliver procurement and operations planning strategies aligned with business needs, including capacity, labor, and inbound/outbound scheduling.Build and strengthen cross‑functional relationships to enhance Canadian supply chain performance and customer outcomes.Collaborate across the North American supply chain to ensure integrated supply visibility, service alignment, and demand execution; represent Canada Operations in NA S&OP/SIOP cycles.Develop long‑term supply strategies that reflect Canada’s distribution footprint for the Mississauga RDC and the Calgary RDC.Lead Order Management to ensure order accuracy, promise‑date reliability, and proactive communication with Sales, Service, and Retail partners.Oversee the Claims function, driving root‑cause elimination, cycle‑time reduction, and cost‑to‑serve improvement while strengthening customer experience outcomes.Ensure strong alignment between Order Management, Warehouse, and Customer Experience teams to prevent repeat defects and improve end‑to‑end flow.Lead organizational and operational transformation, including structural redesign, process modernization, automation, and technology integration.Oversee D2C operational readiness, including fulfillment efficiency, reverse logistics, consumer‑experience metrics, and scalable D2C service capabilities.Drive continuous‑improvement initiatives focused on quality, throughput, and accuracy; deploy problem‑solving methods and standard work.Ensure compliance with Canadian regulatory environments (OHSA, WSIB, transportation, warehousing) and internal policies; maintain strong audit readiness.Minimum Qualifications:Bachelor degree in Business, Finance, Supply Chain, or Operations.Minimum 5 years of progressive logistics and operations leadership experience.Professional supply‑chain certifications preferred.Strong understanding of North American and international supply chain environments, including Canadian compliance requirements.Experience leading cross‑functional teams through transformation and continuous improvement.Proficiency with WMS, SAP, enterprise systems, and emerging automation technologies.Ability to develop and govern KPIs, evaluate performance metrics, and lead cost‑to‑serve and margin‑improvement initiatives.Experience enabling and scaling D2C operations, including fulfillment and consumer‑experience alignment.Benefits highlights:Discounts on our award-winning Electrolux products and servicesFamily-friendly benefitsInsurance policy planExtensive learning opportunities and flexible career pathElectrolux offers a comprehensive benefits program for full‑time employees, including health and wellness coverage, retirement savings programs, vacation, and statutory holidays.Please be advised that we are unable to offer visa sponsorship for this position at this time.Find more on: Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/enThis posting is for an existing position vacancy.We use artificial intelligence as a tool to provide data points and recommendations based on the information provided in applications, but candidate selection decisions are made by people.Electrolux Canada Corp is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.