Director, Creative Ops

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025. Universal Products& ExperiencesUniversal Products & Experiences (UP&E) globally drives the expansion and elevation of NBCUniversal’s iconic collection of brands, intellectual properties, characters, and stories based on the company’s extensive portfolio of properties created by Universal Pictures, Illumination, DreamWorks Animation, and NBCUniversal Television and Streaming. The division executes this through innovative physical and digital products, engaging retail and product experiences across our expansive global theme park destinations (for both owned and 3rd party IP), location-based venues, e-commerce product platforms, and retailers around the world. Along with global brand strategy and creative, UP&E’s three lines of business include Consumer Products, Games and Digital Platforms, as well as Theme Parks Products & Retail. UP&E is a division of Universal Parks & Resorts, part of NBCUniversal, a subsidiary of Comcast Corporation.Universal Products & Experiences is committed to leading transformation by attracting and retaining a diverse workforce of the highest caliber. We are committed to celebrating diversity and fostering inclusive, equitable environments by honoring the experiences, perspective, and uniqueness of each individual.Job DescriptionThe Director, Brand Creative Operations will be a master of their craft with experience leading global creative operations teams to elevate business units and brands. The role serves as the strategic operational partner to three creative vice presidents driving executional excellence for an extensive slate of global creative tools including design guides, packaging guides and retail toolkits across the Universal, Illumination and DreamWorks studios for both our CP and Parks business units. In addition, this role manages key regional projects for the US/CAN market, enterprise creative tools as required by the business and brand projects for the Universal Destinations and Experiences marketing organization. A leader within the Operations team, this role will also drive for efficiency and effectiveness through audits of the team’s workflows and processes and will implement new systems for workflow consistency. The position partners closely with the Operations leadership team and reports to the Vice President, Global Brand Strategy & Design Operations.This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.Salary range: $135,000 - $185,000 (bonus and long-term incentive eligible)QualificationsEssential Responsibilities:Ability to understand and articulate creative vision and how it supports business goalsLeads operational strategies, tools and processes that guide the enterprise and ensures exceptional partnership and communication across UP&E’s global businessesShapes best-in-class culture by promoting innovation, collaboration and problem-solving through a solution-oriented approachCultivates strong relationships with business leaders and senior executives through open door communication and connecting dots across ideas and businesses to deliver exceptional resultsLeads and manages team, providing guidance, support, and mentorship to ensure high performance and professional developmentSets clear goals and objectives for the team, monitors progress, and provides regular feedback and performance evaluations. Identifies areas for improvement and implements strategies to enhance team performanceFosters a culture of continuous improvement, encouraging innovation, creativity, and efficiency within the team and the organization as a wholeGuides scope and scale of creative deliverables based on global business planning and creative briefs and manages ongoing creative shares for alignment across the global businessUnderstands studio structure and manages executive approval process for tools developed across all studios. Facilitates meetings to present creative strategy and design aligning to business briefsProvides timely communication to business partners outlining next steps and timelines to ensure alignmentUnderstands product development timelines and drives for delivery of required creative assets to meet business needs globally. Partners closely with product operations teamActively engages in implementation of new project management system, partnering with designated team leads to ensure business needs and objectives are met with the new toolDevelops and manages all department processes and tools and regularly reviews for increased efficiency and effectivenessManages global creative budget, flexing as needed to ensure business needs are metEnsures creative alignment with annual franchise planning process, delivering core guides against bi-annual development calendarOwns and updates the Creative Deliverables Handbook for clearly defined scope and timelinesCommunicates creative deliverables timing across the organization on a regular cadenceAudits creative tools usage to ensure needs of business are met globallyPartners with Global Asset Production and Global Asset Management teams to manage final review process and on-time delivery of design guide assetsDevelops standard ways of working and best practices for tracking of all projects across the team, including usage of AI, stock photography and talent imagesKeeps security of assets top of mind and guides team on usage and distributionContributes to the advancement and actualization of Universal’s diversity, equity, and inclusion commitmentsAdditional duties as needed to meet business needsBasic Qualifications:8+ years in operations or related field with 5+ years in leadership, including identifying and developing talentStrong MAC skills including highly proficient in Keynote. Microsoft Office including PowerPoint, Excel, Word. Proficient in project management software; knowledge of Workfront preferred. Knowledge of Acrobat, Photoshop, Illustrator preferredPrior experience working with “C”-level executivesExperience driving work product of cross-functional teamsExperienced manager with demonstrated team leadership abilityEffective communication, including speaking, writing and active listening as well as a professional presentationAbility to juggle long and short-term deadlines in a dynamic working environmentStays current with understanding of business/organizational priorities and evolving industry trendsExperience in licensing preferred; understanding of product development cycles desiredMust be willing to work nights and weekends and travel both domestically and internationallyEligibility Requirements: Must have unrestricted work authorization to work in the United StatesMust be willing to work in Universal City, CADesired Characteristics:Bachelor’s degreePMP CertificationComfortable in a high-pressure, fast-paced environmentComfortable dealing with people at all levels, and easily collaborates to develop and maintain strong relationshipsEnthusiastic, energetic and positive when interacting with othersA passion and interest in consumer products, film/content, franchise/marketing strategy and studio processAdditional Requirements:Travel may be requiredPerform other related duties as assigned to support the needs of the teamHybrid: This position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week. Beginning January 5, 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. Additional InformationAs part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.