Director of Collections

Company Overview:One Park Financial (OPF) is a rapidly growing FinTech company headquartered in Coconut Grove, Florida. We specialize in connecting small business owners with working capital solutions that help them grow and succeed.We are seeking an experienced and results-driven Director of Collections to lead our Collections department in Santo Domingo. This position is responsible for overseeing all aspects of the collections operation, driving performance results, and ensuring compliance with company standards and applicable regulations.The ideal candidate is a strong, analytical leader with proven experience managing large call center teams, optimizing recovery strategies, and developing leadership talent.Why Join Us?At OPF, we foster a dynamic and inclusive company culture that emphasizes collaboration, innovation, and personal growth. Our team is composed of passionate, driven individuals who are committed to making a difference. Here's what you can expect when you join our team: Innovative Environment: Work with cutting-edge technology and be part of a team that is constantly pushing the boundaries of fintech Professional Growth: We invest in our employees' growth with continuous learning opportunities, training programs, and career advancement paths Supportive Culture: Enjoy a supportive and inclusive work environment where your ideas are valued, and your contributions make a real impact Community Focus: Be part of a company that understands the importance of small and mid-sized businesses to their communities and the nation's financial health High-Performing Team: Join a team of badasses who are committed to excellence and are integral to our company's expansion and successKey ResponsibilitiesLead and manage the Collections department to achieve company recovery goals and maintain operational excellenceDevelop and implement strategic collection plans, policies, and procedures to maximize recovery rates while maintaining professionalism and complianceSupervise and mentor Collection Managers and Team Leads through consistent coaching, performance reviews, and training initiativesMonitor team and individual KPIs to ensure productivity and quality standards are consistently metAnalyze portfolio performance and identify opportunities for improvement in collection strategies, scripts, and workflowsCollaborate with senior leadership to establish short-term and long-term objectives for the departmentEnsure full compliance with company policies, data protection, and applicable legal or financial regulationsImplement continuous improvement practices and introduce process automation or reporting enhancements where possibleCoordinate with other departments such as Operations, Finance, and Customer Experience to ensure smooth communication and data integrityPrepare and deliver regular performance reports and executive summaries to leadershipFoster a positive, motivating, and accountability-driven work environment that promotes teamwork and professional growthRequirementsBased in Santo Domingo, Dominican Republic (on-site position)7+ years of experience in collections or recovery management roles, with at least 3 years in a senior leadership capacityProven experience managing large, high-volume call center operationsStrong leadership skills with the ability to coach, motivate, and develop teamsAdvanced analytical and problem-solving abilitiesExcellent communication and interpersonal skillsFully bilingual (English and Spanish required)In-depth understanding of collection strategies, negotiation techniques, and compliance requirementsProficiency with CRM, dialer systems, and reporting toolsBachelor's degree in Business, Finance, or a related field (Master's preferred)Strong sense of integrity, accountability, and customer focusAbility and willingness to travel internationallyBenefitsAbove market compensationLaw benefits and private medical insuranceGrowth opportunities within an expanding global organizationExposure to international operations and leadership development opportunities