Director of Engineering, Platform

About GliaGlia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.The role As a Director of Engineering, Platform, you will be responsible for leading essential engineering and infrastructure initiatives that will impact the entire R&D organization at Glia and all its customers.The organization includes teams in Europe and North America (including Pacific Coast timezone).You will:Set and communicate the roadmap for the Platform Engineering group based on the business needs. This includes ensuring that Glia systems remain highly secure and robust during rapid customer growth by proactively leading regional availability and recoverability, data distribution, security, and compliance projects.Lead the SRE function, review, and implement the best practices for operations for all engineering teams in the company.Lead the adoption of the DevOps approach by providing a necessary set of tools, training, and best practices.Mentor and coach Engineering Managers and Technical Leaders inside the Platform Group.Your group will consist of several engineering teams in Europe and North America (including Pacific Coast timezone), which will report to you. You will partner with CTO, Directors of Engineering, Senior Engineering Managers, and the Security and Compliance team.RequirementsExperience in software engineering and technical operations in the cloud.Passion for technology.Experience managing multiple teams and Engineering Managers.Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.The Glia Talent Acquisition team uses @glia.com and @gliatalent.com, mailboxes for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.comWant to know more about working at Glia? Check our Glia's Career FAQs