Director of Front Office

Job RequirementsLead front office operations; set service standards; drive guest satisfaction; forecast occupancy.Oversee Reception, Concierge, and Guest Services; monitor daily operations. Manage check-in/check-out processes; ensure accurate guest billing; lead staffing and budgeting. Collaborate with Housekeeping, F&B, Engineering, and Security to ensure seamless journeys.Monitor KPIs: response times, upsell metrics, occupancy performance; report to leadership.Qualifications and ExperienceBachelor’s in Hospitality Management (MBA preferred)5–7 years in luxury front office leadership- Strong leadership, communication, and problem-solving skillsFluent in English; Arabic a plusCompetencies  Guest Service Excellence – Provides outstanding, personalized service and handles guest issues smoothly.Leadership – Manages and motivates the front office team to deliver high standar Operational Management – Oversees check-in/out, reservations, billing, and ensures smooth daily operations.Communication Skills – Strong interpersonal and communication abilities, especially with guests and staff. Financial Awareness – Controls front office budgets, room revenue, and cash handling accuracy. Technology Skills – Proficient with hotel systems, experience with PMS (Opera) and MS Office Problem Solving – Handles complaints, emergencies, and pressure situations calm Professionalism & Appearance – Maintains five-star presentation and service standards.