Director of Operations

#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top Reasons to work with TDCXAttractive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coverageWorld-class workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company, winner of hundreds of industry awardsWhat is your mission?Set the direction and strategy for the organization.Set up goals and objectives for the company in line with the client's or project's requirements.Build and manage client relationships with both existing and new clients within or outside of the client's organization.Prepare and present project proposals to clients and new prospects to solicit business and negotiate new contract terms.Advise project teams on progress, problem solving, solution development, identification, and measurement of performance targets.Create and communicate standardized methods and approaches to all members of the organization for efficient project management processes.Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.Who are we looking for?Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.Extensive experience of leading and managing large teams(300+) in operations environment for customer service.Minimum 8+ years of working experience in the related field is required for this position.Proven ability to successfully manage people, processes, and technology.Ability to work in a process-driven, tight deadline, high demand transaction handling environment, as well as leading continuous improvement and business transformation projects.Strong communication, negotiation, conflict management and influencing skills across all levels with both internal and external audiencesExcellent organizational, multi-tasking and time management skills with exceptional follow through discipline.Excellent verbal and written communication skills in English and the language of supporting marketWho is TDCX?Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.Visit www.tdcx.com for more info.