Director of Operations

DescriptionAbout the Role We are seeking a results-driven Director of Operations to help lead the next stage of growth for a software company in Valsoft’s portfolio. This position is a blend of operational leadership, strategic execution, and financial management — ideal for a hands-on leader with experience scaling businesses in a PE-style environment. Reporting directly to the Managing Director, you will be responsible for optimizing operations, driving efficiencies, improving customer delivery, and supporting top-line and bottom-line growth.Key ResponsibilitiesOperational ExecutionLead the execution of strategic operational plans in alignment with company objectives. Translate business strategy into scalable operational systems, workflows, and team structures. Manage day-to-day functions such as customer service, technical support, service delivery, and professional services. Implement process improvement methodologies (Lean/Six Sigma) to enhance customer satisfaction, efficiency, and margin performance. Performance & Financial ManagementOwn and deliver on key operational metrics: revenue retention, margin expansion, customer satisfaction, and on-time delivery. Partner with finance to develop and monitor budgets, forecasts, and ROI-focused initiatives. Drive EBITDA growth through operational cost savings, pricing discipline, and resource efficiency. Develop and deploy KPIs, dashboards, and reporting systems for operational visibility and accountability. Strategic Initiatives & TransformationLead change management efforts and continuous improvement initiatives. Prepare the company for next-stage growth through readiness projects and process transformation. Collaborate with the Managing Director and Valsoft’s central operating team to align on long-term strategy and execution. Support integration of newly acquired assets (if applicable), ensuring smooth operational alignment. Leadership & Team BuildingManage and develop cross-functional teams across operations, support, and service delivery. Cultivate a culture of ownership, high performance, and continuous learning. Provide mentorship and direction to operational leaders and teams. ExperienceQualifications 5–10+ years of experience in operations management, preferably in B2B software or SaaS environments. Experience working in a Private Equity-backed business or fast-paced growth company preferred. Bachelor’s degree in business, Engineering, Finance, or related discipline Strong experience leading cross-functional teams (support, customer success, delivery, professional services). Demonstrated ability to drive operational KPIs and financial performance. SkillsData-driven decision-making with comfort in financial analysis, margin improvement, and forecasting. Systems thinker with the ability to simplify complex operations into clear, repeatable processes. Comfortable building infrastructure from the ground up or scaling existing teams and systems. Ability to balance strategic planning with day-to-day execution. Proficiency with operational tools (ERP, CRM, dashboards) and process optimization frameworks. Culture Fit You Will Thrive In This Role If YouHave a “roll-up-your-sleeves” approach and bias for action. Embrace a meritocratic, entrepreneurial culture where execution is rewarded. Are energized by complexity, autonomy, and accountability. Believe in servant leadership and creating leverage through great people and systems. Why Join Us? This is an opportunity to operate as a high-impact leader within a PE-style environment, owning a core function of a business poised for scale. You'll play a critical role in value creation, customer satisfaction, and financial performance — while working closely with world-class investment and leadership teams at Valsoft.