Director of Payment Operations

Welcome to PockytPockyt.io is a next-generation payments platform enabling merchants to accept digital wallets and emerging payment technologies with ease. We power seamless global transactions through modern infrastructure, deep partner networks, and a focus on simplicity and speed. Our team is driven by innovation and a passion for creating frictionless commerce for businesses of all sizes. What makes Pockyt special is our combination of cutting-edge technology, collaborative culture, and commitment to helping merchants unlock new revenue through smarter payments.Life at PockytWorking at Pockyt means joining a fast-paced startup environment where your work directly shapes the future of payments. You’ll collaborate daily with a highly skilled team building advanced payment and settlement technologies, united by our values of honesty, accountability, respect, disruptive thinking, and passion. We hold ourselves to a high standard in delivering better experiences for our clients and solving complex challenges together. This is the place for someone who is motivated by challenge, driven to deliver, and excited to help build smarter payments for the world of tomorrow.Our office at One Liberty Plaza offers gorgeous views, a vibrant atmosphere, and free drinks and snacks to keep you energized throughout the day. Team lunches are a regular part of life here, giving everyone time to connect, unwind, and enjoy each other’s company. You’ll find a collaborative, supportive environment where people genuinely enjoy coming to work. If you’re looking for a fun, social, and passionate workplace to grow your career, we’d love to meet you.The Role and ResponsibilitiesThe Director of Payment Operations will report to the Chief Financial Officer and support stakeholders across the company as a focal point of service delivery. In this role, you will direct financial operations between clients, network partners, and Pockyt teams to ensure consistent delivery of payment services at scale. This role is designed to be a mix of daily contribution, connecting clients to our services, and as a leader in developing new processes needed for Pockyt to scale.Your role will be to oversee the full workflow for onboarding new clients, ensuring compliance, reviewing contractual changes, driving cross functional alignment, and implementing configurations. You will manage network partner operations including onboarding, partner reconciliations, and configuration changes. You will serve as the senior escalation point for complex client issues, from client contractual changes to operational challenges. As the focal point between clients, network partners, and Pockyt systems, you will identify opportunities for process or system improvements to enable Pockyt’s ability to scale. Specific responsibilities include:Oversee network partner operations including client onboarding, partner reconciliations, and configuration changes.Serve as a senior escalation point for complex client issues, payment challenges, and operational exceptions.Identify and resolve payment issues and create processes to improve Pockyt’s flow of funds.Build and refine repeatable processes that improve client onboarding efficiency, reduce risk, and ensure a seamless client experience.Partner cross-functionally with Product, Engineering, Compliance, and Sales to streamline financial operations end-to-end.Develop dashboards, track KPIs, and reporting to monitor operational performance and identify areas of improvement.Enhance internal controls across payment flows, settlements, reconciliations, and operational risk.Lead special projects involving new product launches, partner integrations, or optimization initiatives.Mentor and guide team members as Pockyt’s finance operation function grows.Support executive leadership with insights, analysis, and operational readiness for rapid scale.About You8+ years of professional experience in the financial services industry (payments focus preferred).Bachelor degree from an accredited university (MBA preferred).Leadership of operations, including onboarding of clients, treasury, and/or payment operations.Deep understanding of payment networks, settlement processes, and operational best practices for cross border payments.Basic understanding of software development and product management preferred.Proven experience managing and developing a high-performing team.Demonstrated success working in a startup or high-growth environment.Highly energetic, professional, curious, and able to thrive in a fast-moving, ambiguous environment.Strong communication and cross-functional partnership skills.High integrity and honesty, with a track record of sound judgment.Ability to build scalable processes, workflows, and systems from the ground up.Native English speaker.Able to report into our New York office three days per week.