Director of SaaS Operations (OTE $100,000/year USD), Sparkrock

Are you a high-performing SaaSOps leader with technical execution skills? Do you want to work for a best-in-class, 100% remote organization with the brightest talent from around the world? If so, then keep reading…At Sparkrock, we help social benefit organizations—like nonprofits, school boards, and government agencies—reach their greatest potential through technology. Every day, over 150,000 people use our ERP and product platforms to work more efficiently, freeing up time and resources to focus on the good they want to achieve.As the SaaS Operations Director, you’ll lead the transformation of how mission-critical ERP solutions are deployed, secured, and scaled - bridging cloud infrastructure, DevOps, and service excellence. This is your opportunity to build a world-class SaaS operations function that powers thousands of users every day.You’ll own infrastructure reliability, cost efficiency, and security across multiple product lines, leading the shift toward fully automated, ephemeral, cloud-native operations spanning AWS and Azure. Join a global SaaS organization driving modernization, automation, and reliability across a multi-product cloud portfolio.If you’re passionate about solving hard technical and organizational problems at scale, driving DevOps transformation, and building high-performing global teams, this role is for you!ResponsibiliesLead and mature SaaS Operations function responsible for reliability, scalability, and cost efficiency across all hosted productsDrive execution of Infrastructure as Code (IaC), CI/CD, and automation-first principles across AWS and AzureOversee 24/7 operations readiness, ensuring robust monitoring, observability, and incident managementPartner with Product, Engineering, and Security to deliver secure, compliant, and high-performing environmentsBuild frameworks for capacity planning, service ownership, and operational maturity (SLOs, SLIs, MTTR, change velocity)Develop operational playbooks and processes to ensure consistency across both multi-tenant and single-tenant environmentsImplement cloud platform automation and deployment pipeline designApply infrastructure cost optimization and performance trackingSecurity, compliance, and audit preparation in collaboration with InfoSecConduct post-incident reviews and process improvement initiativesCoach and mentor operational leads and SREsRequirementsBachelor’s degree in Computer Science, Information Systems, or related discipline (or equivalent experience)10+ years in SaaS, Cloud Infrastructure, or DevOps roles5+ years in senior leadership roles managing global operations or SRE teamsDeep experience with cloud operations in AWS and/or Azure (compute, storage, networking, monitoring)Strong background in Infrastructure as Code (Terraform, Bicep, or CloudFormation)Proven track record with CI/CD pipelines (GitHub Actions, Azure DevOps, or Jenkins)Incident management and postmortem processes at scaleCost optimization and capacity planning across multi-cloud environmentsTeam leadership in distributed environments with a focus on mentoring and technical depthFamiliarity with compliance frameworks (SOC 2, HIPAA, ISO 27001)Exceptional communication and cross-functional collaboration skillsTerraform, GitHub Actions, Azure, AWS, Grafana, JiraLeadership: Empower, coach, and guide operational teamsStrategic Thinking: Balance long-term transformation with immediate reliabilityExecution Focus: Deliver consistently under ambiguityCollaboration: Work cross-functionally to influence engineering, security, and product prioritiesResilience: Operate effectively under high pressure during incidentsNice to haveExperience managing hybrid multi-tenant environmentsPrior ERP or enterprise SaaS product backgroundExposure to observability engineering and FinOps practicesBenefitsWe don’t call them perks; they’re just part of what makes working at Sparkrock great. Below are a couple of highlights:We are 100% remote and global. Live your best life wherever that may be, and never lose out on career opportunities because of itFlexible work hours. We work asynchronously and don’t care when you’re online, just that you deliver great results and are there for our customersWe are dedicated to your growth with consistent and meaningful feedback, support in achieving your personal career goals, and access to leading-edge tools, playbooks, and technology to amplify your experienceIntroductions to thought leaders in the space and webinars on cutting-edge tech hot topicsStipend to help set up your ideal home officeFocus on culture: coffee chats, happy hours, cooking classes, book clubs, and more!We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities.All open roles are for existing vacancies unless otherwise communicated to the candidate. We are committed to keeping candidates informed throughout the process and will notify all interviewed applicants of our hiring decision within 45 days of their interview. Sparkrock retains all job postings and related recruitment information for a minimum of three years.