Director of Spa - W VERBIER

Additional InformationJob Number 25164653Job Category SpaLocation W Verbier, Rue de Medran 70, Verbier, Wallis, Switzerland, 1936VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type ManagementVisit the W Verbier here: W VERBIER HomeYour Role as a “Talent” at W Verbier Le SpaAs a Talent, you embody the W way of life for our guests. You are the very essence of the brand — passionate, playful, warm, and welcoming in personality.Why Join Us?A GREAT OPPORTUNITY AT W VERBIER LE SPA – OPEN 365 DAYS A YEARStarting : January 2026.Key ResponsibilitiesTake full responsibility for the operational and financial results of the Spa, ensuring profitability and driving development.Ensure the W experience in accordance with brand standards and with the LQA and FORBES standards.Develop marketing strategy, build member loyalty, enrich the programming, maintain customer relationships.Create and develop treatment concepts, partnerships, and innovative offers.Analyze sales and financial reports monthly; propose recommendations based on market, seasonality, competition, and trends.Build an effective Talent structure to maintain productivity and efficiency ratios.Collaborate with the marketing leadership to develop the annual plan, coordinate promotional offers. Ensure internal and external visibility.Ensure strict compliance with Swiss hygiene and safety regulations as well as group standards. Guarantee maintenance of equipment and facilities.Handle guest requests and complaints professionally.Implement a structured training program for Talents (permanent staff, seasonal, extras), conduct performance reviews, manage scheduling, attendance, leave, and absences.Required CriteriaMinimum 3 years’ experience in an equivalent role in a luxury Spa.Experience in luxury hospitality.Fluent in French and English.Experience in a seasonal establishment is an advantage.Great attention to detail and a real passion for delivering a memorable experience.Due to visa regulations, only applications from Switzerland and the European Union will be considered.Our Five PassionsSound: the acoustic ambiance, music & sound at the Spa, to soothe, energize, elevate.Taste: gustatory sensations, wellness beverages, healthy snacks; a refined menu to awaken the palate.Body: physical well‑being — treatments, fitness, massages, body rituals.Scene: décor, style, the spectacle — alpine surroundings, design, WET® spaces, the attention to detail.Stance: attitude, commitment — to the environment, to service, to human experience, to authenticity.W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.