Director, Partner Operations

Rackspace is seeking a Director, Partner Operations to lead and manage all operational aspects of strategic partner relationships within the assigned Business. This role is responsible for reporting, financial operations, business planning, and execution for Rackspace’s largest customers. The ideal candidate will drive operational strategy and ensure seamless delivery across cross-functional teams. This role will report to SVP, Strategic Alliance Partnerships.Work Location: If located near a Rackspace office: Hybrid schedule (2 days in-office, 3 days remote) If not located near a Rackspace office: Fully remoteKey Responsibilities:Serve as the primary point of contact for centralized reporting on partner KPIs, including Hyperscaler activity managed in CPE and BGsEstablish and monitor performance standards for the Business; identify and address non-complianceManage the full lifecycle of partner incentive fund programs, including those with HyperscalersIdentify and implement cost-effective operational improvements to enhance Business efficiencyOversee partner onboarding and resolve partnership-related issuesLead implementation and optimization of strategic partnerships, including cross-functional coordination, deal tracking, reporting, and partnership accountingDevelop and execute long- and short-term business plans for partnershipsQualifications:Bachelor’s degree required; advanced degree preferred10+ years of experience in enterprise operations, customer delivery, or program management10+ years of leadership and budget management experience5+ years in the IT services industryExperience working with cloud technology companies and enterprise-level clientsProven ability to develop strategic vision and lead change initiativesStrong resource management skills to achieve goals efficientlyDemonstrated success in scaling enterprise operations in a tech or services environmentExecutive presence with the ability to engage C-suite stakeholdersDeep financial acumen, including P&L managementAdvanced understanding of Rackspace’s strategic partners, vision, and roadmapIn-depth knowledge of competitor offerings, including strengths and weaknessesWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. The anticipated starting pay range is: $143,700 - $191,600. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.