Director, Product Operations

Who we are:At Mediafly, we help the world’s top revenue teams work smarter and achieve measurable impact. Our platform brings together sales enablement, content, and performance insights so sellers have the coaching, tools, and intelligence they need to succeed. By weaving value selling into every workflow, we empower teams to accelerate deal cycles, boost win rates, and prove ROI.For you, that means joining a company where innovation meets purpose—where your work helps businesses deliver more meaningful buyer experiences and drives results that truly matter. You’ll be part of a collaborative, growth-focused team that values expertise, creativity, and human connection.The Director, Product Operations will bring order, consistency, and predictability to how our product organization works. You’ll lead and mentor a small team of Product Managers while building the operational backbone that keeps initiatives moving — ensuring that strategy translates into execution smoothly and efficiently.This role is perfect for someone who loves clarity, thrives on process, and can bring harmony to a fast-moving cross-functional environment. You’ll be the person who ensures our product teams are aligned, our documentation is standardized, and nothing slips through the cracks.Responsibilities of a Director, Product Operations:Establish and own frameworks, rituals, and tools that improve consistency, transparency, and accountability across the product organizationMentor two Sr PMs, helping them prioritize effectively, communicate clearly, and deliver meaningful outcomesEnforce a unified “rulebook” for PRDs, discovery briefs, and other product artifacts. Ensure everything lives in the right place, follows the right format, and tells the right storyBuild repeatable systems for how work moves from idea to delivery — including how we plan, track, and review progressChampion tools like Productboard, Confluence, and Jira to drive cross-functional clarityKeep the trains running on time. Coordinate dependencies, track timelines, and help teams anticipate and unblock risks before they slow momentumWork closely with Design, Engineering, and GTM to make sure everyone understands priorities, status, and the “why” behind decisionsWe would love to meet you if you have: 8+ years in product or program management, with at least 2 years leading teamsPrevious experience working in a SaaS company, ideally in a product operations or product management functionDeep experience building scalable processes for product planning, documentation, and release managementA knack for simplifying complexity and creating structure without bureaucracyStrong communication skills — able to align executives and empower ICs alikeFamiliarity with tools like Productboard, Jira, and Confluence, and the judgment to know when a process helps (and when it hinders)Success Looks Like: Every product initiative has a clear owner, definition of success, and consistent documentationThe team knows what’s next, what’s blocked, and where to find information — alwaysLeadership can trust that roadmaps, PRDs, and metrics are complete, standardized, and up to dateProduct Managers and cross-functional partners feel empowered, supported, and alignedUS Base Salary: $155,000 - $175,000Canada Base Salary: CA$180,000 - CA$200,000Location and Work Setup:This is a 100% remote position with a collaborative team that values flexibility and trust. We use modern communication and collaboration tools to stay connected and productive across time zones.Ready to make an impact on a product that matters? Apply today and help us build the next generation of our platform!Why Mediafly?Build next-generation, AI-powered tools that redefine how people sell, share, and succeed.Collaborate with passionate, kind, and creative teammates across the globe.Opportunities to make visible impact.Grow in a culture that values autonomy, trust, and learning.Flexible working hoursGenerous Paid Time OffCompetitive SalaryHealth BenefitsTransparent Career PathsAnnual Learning and Development StipendGenerous Paid Parental LeaveRemote StipendMediafly is an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome people of different backgrounds, experiences, abilities and perspectives and encourage all interested individuals to apply.Thanks to our commitment to employee experience, Mediafly has been recognized as a Best Place to Work from Crain's, Inc. and BuiltIn.Mediafly's HQ is based in Chicago, IL.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.