Director, Quality Assurance

DescriptionPosition at DynacareJob Posting: Director, Quality Assurance Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.Are YOU our next Director, Quality Assurance?The Director, Quality Assurance directs and coordinates all activities of the Quality Assurance and Disaster Planning programs across all divisions of Dynacare including the development and implementation of quality management policies and procedures to assure compliance with applicable regulatory requirements.Status: Permanent Full TimeShift: Day shiftWork Style: HybridLocation: 115 Midair Court, Brampton, ONInternal Posting Deadline: November 16, 2025Why Dynacare Is An Amazing Place For YOUJoin an award-winning "Top Employer" with meaningful and impactful career opportunitiesAccess a health and wellness benefits program that supports you and your loved onesGrow and thrive with a dynamic, successful company through internal mobility opportunitiesInvest in your future through RRSP match benefits and an employee stock purchase program Experience a collaborative, diverse workforce that prioritizes dignity and respect for allHow YOU Will Make a DifferenceAct as a member of the management team, as well as provide support to cross-functional teams, developing, recommending and implementing short and long-term strategic plans for quality. Lead quality assurance strategic, business and operational planning including budget and resource planning. Establish quality goals and objectives, set priorities, and monitor performance against goals. Lead development and implementation of quality management policies and procedures to ensure compliance with applicable regulatory requirements. Monitor and report quality performance and concerns to the organization. Representing the voice of our patients and customers, pro-actively monitor and report quality performance metrics and escalate concerns prior to their potential impact. Guide and facilitate efforts directed at the improvement of processes and examine new techniques in quality management to determine their applicability and means of adaptation for Dynacare. Promote the development and adoption of a total quality culture within all Dynacare facilities through the delivery of training programs and the fostering of customer focus and employee involvement. Liaise with other team members and staff to communicate information, resolve problems and identify organizational priorities. Lead a large Quality Assurance team; team effectiveness, roles and responsibilities, goals setting and performance management. Nurture a people centered care of safety first, quality for patients and customers, service, performance, innovation, adaptability, and consistencyWhat YOU Bring To The RoleKnowledge of internal quality assurance programs, audits and protocols Knowledge of Laboratory Accreditation requirements and processes Knowledge of laboratory operations, processes and continuous improvement methodologies University Degree in Business, Engineering or ScienceCapability of understanding the scientific and technical functions of the Operational departments Project governance and project management with respect to the quality department Strategic planning and goal setting skills Proficiency with MS Office Suite (including Word, Excel, Power Point, Outlook and Teams)Capability to apply great attention to detail, and ability to effectively manage time and competing priorities Capability to apply interpersonal skills and techniques to interact effectively with others at all levels within DynacarePeople and team leadership skills to engage staff and align efforts against prioritiesPerformance management skillsPassionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey. Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.