Director/Senior Director, Product Design - Agentforce Platform

DescriptionAbout SalesforceSalesforce is the Customer Company — inspiring the future of business with AI + Data + CRM. Our mission is to help every Trailblazer connect with customers in a whole new way. Guided by our core values — Trust, Customer Success, Innovation, Equality, and Sustainability — we believe technology, when designed with empathy and purpose, empowers people to create change that matters.About AgentforceAgentforce is Salesforce’s platform for building, evaluating, and managing AI-powered agents that transform how customers engage with brands and how work gets done. Agentforce enables organizations to create intelligent agents that can reason, act, and integrate deeply with CRM and external systems.With Agentforce, agent builders across the spectrum — from low-code authors using declarative tools to pro-code developers using SDKs, APIs, and CLIs — can author, evaluate, deploy, and refine AI agents end to end.Agentforce’s strength lies in its authoring tools, agent script, and evaluation framework, which allows builders and developers to rigorously create, test, measure, and improve agent behavior through iterative feedback loops. For UX Design, this means crafting seamless experiences that connect agent authoring, evaluation, deployment, and lifecycle management — and empowering technically savvy and SME users alike to build with confidence.The RoleWe’re seeking a Director/Senior Director of UX Product Design to lead the vision, strategy, and execution for the Agentforce Development Platform. You’ll define how builders and developers author and evaluate agents — shaping an ecosystem of tooling, frameworks, and experiences that make innovation both accessible and robust.You’ll guide a talented team of designers and collaborate closely with technical product managers, engineering architects, and cross-cloud partners to deliver unified, intuitive, and elegant experiences for the world’s most powerful agent platform.This is a high-visibility leadership role at the heart of Salesforce’s AI + Platform strategy.What You’ll DoDesign Vision & StrategyDefine and drive the end-to-end UX strategy for Agentforce Development, spanning agent authoring, evaluation, SDK/API tooling, and lifecycle management.Design for authors and builders across the low-code to pro-code spectrum, ensuring seamless transitions between declarative tools and developer workflows.Create experiences that bring consumer-grade quality to complex enterprise and developer environments.Partner with Product and Engineering to evolve the evaluation framework and tooling UX — enabling builders to measure, debug, and improve agent performance with transparency and trust.Drive a unified design system aligned with the Salesforce Lightning Design System (SLDS).Leadership & TransformationBuild, evolve, mentor, and inspire a high-performing UX team that thrives in a fast-moving, innovation-driven environment.Drive the organization’s transformation from waterfall to agile, embedding design into every phase of delivery.Foster a collaborative, feedback-rich design culture rooted in experimentation and continuous learning.Collaboration & InfluenceOperate effectively in a matrixed organization, aligning across platform, client, run-time, and evaluation teams.Partner with technical PMs and engineering architects to translate complex systems into intuitive experiences.Influence senior leaders on design strategy and customer-centric product decisions.Execution & ScaleApply systems thinking to create scalable design frameworks, patterns, and evaluation flows.Integrate user research, data, and iterative feedback loops to optimize agent authoring and testing experiences.Deliver cohesive, end-to-end UX spanning agent creation, evaluation, deployment, and refinement.Required Qualifications10+ years in UX/Product Design, ideally with 2+ years leading large, multi-disciplinary design teams.Proven experience designing for developer and technical personas (SDKs, APIs, CLIs, IDEs, or platform tools).Success working in matrixed organizations and partnering across design, product, engineering, and executive stakeholders.Experience with AI authoring, evaluation frameworks, developer tooling, and agent lifecycle design.Demonstrated success collaborating across backend platform, client, runtime, and evaluation teams to deliver cohesive, integrated solutions across the technology stack.Exceptional storytelling and influencing skills; able to align diverse teams around a shared vision.Preferred (Love To Have)Experience designing consumer-grade interfaces in enterprise or platform contexts.Background in enterprise SaaS, AI, or demonstrated ability to lead organizational transformation from waterfall to agile.Expertise in design systems, accessibility, and design operations at scale.Passion for empowering builders across the low-code to pro-code continuum.Who You AreYou’re a strategic design leader who blends craft with systems thinking. You understand how to design for diverse technical personas — from low-code builders to pro-code developers — and how to translate complex agent behaviors and evaluation flows into simple, powerful experiences. You thrive in collaborative, matrixed environments, and believe that great design turns complexity into clarity.Why SalesforceAt Salesforce, design is central to how we innovate. You’ll help define the future of Agentforce — an AI platform that empowers every builder to create, evaluate, and evolve intelligent agents. Join us to shape the future of AI + Data + CRM and help Trailblazers everywhere build smarter, more human experiences.For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.