Medical Operations Director

About DispensedAt Dispensed, we are passionate about empowering individuals to reach their full potential by supporting better health outcomes. We believe that access to innovative and alternative therapies can transform lives. Through our telehealth platform, we facilitate patient access to affordable, efficient, and reliable alternative medicine services across Australia, NZ and the UK. About The RoleWe’re looking for an experienced and values-driven Medical Operations Director to lead and scale Dispensed’s operations in New Zealand.

In this pivotal role, you’ll blend clinical insight with operational leadership to ensure patients receive seamless, safe, and regulated access to alternative therapies. You’ll work remotely, collaborating closely with our Australian team while owning the end-to-end operations in New Zealand. What You'll DoLead operations for Dispensed NZ with a clinical-first mindset. Maintain an in-depth understanding of the New Zealand alternative medicine landscape, including patient pathways, competitors, and relevant schemes. Build and manage relationships with regulatory bodies, suppliers, and industry stakeholders. Own the patient journey from prescription to delivery—ensuring clarity, compliance, and care at every step.

Oversee day-to-day operations of Dispensed NZ, ensuring safety, compliance, and efficiency. Hold regular syncs with Dispensed Australia to align on strategy, milestones, and KPIs. Prepare and deliver reports on operational performance and regulatory updates. Monitor evolving regulations and ensure ongoing compliance. Support HR and recruitment processes, including interviewing new contractors or employees. Ensure audit-readiness with appropriate documentation and reporting. What You’ll NeedMedical or clinical background (nursing, doctor, allied health, pharmacy, clinical operations, or similar). Deep understanding of New Zealand’s legislation around alternative medicine, including the Misuse of Drugs Regulations 2019. Experience in operations, practice management, or business leadership.

Proven ability to manage compliance in a regulated healthcare environment. Comfortable working in a fast-paced, startup-style environment. Strong communication and stakeholder management skills. Organised, proactive, and solution-oriented. Passionate about improving patient access and care through alternative therapies. What We OfferWork from anywhere in NZ. 🌍A competitive salary and awesome benefits package. 💰A supportive and positive work environment. 🌟Opportunities to grow and develop your career. 📈Real purpose: Opportunity to transform lives through affordable, life-changing alternative medicine. 💡Inclusive workplace - we welcome diverse voices, perspectives, and experiences.

❤️If you’re passionate about patient care and excited to shape the future of alternative therapies in New Zealand, we’d love to hear from you.