HR Generalist II

At DOCOMO PACIFIC, we believe in connection—bringing people, innovation, and opportunity together to shape a brighter future for our island communities. Rooted in the values of excellence, respect, trust, and teamwork, we are powered by the spirit of Ina’fa’maolek—working together for the greater good. We're looking for an HR Generalist II who thrives in fast-paced, ever-changing environments and brings a collaborative, strategic mindset to help shape the future of our workforce.

This individual is responsible for leading HR initiatives across multiple focus areas, including employee relations, compliance, recruitment, benefits, onboarding, learning and development, and data reporting. Additionally, this role entails mentoring junior team members and contributing to long-term HR strategy. As a trusted partner to leadership and a champion of organizational culture, the HR Generalist II ensures every employee experience is meaningful, inclusive, and aligned with our mission.

Essential Duties And ResponsibilitiesSupport full-cycle recruitment efforts, including posting job ads, sourcing and screening candidates, coordinating interviews, and assisting hiring managers to attract top talent while ensuring a positive candidate experienceAdminister and manage employee benefit programs including enrollment, changes, terminations, employee inquiries, and vendor communications; ensure benefit plans remain compliant, cost-effective, and aligned with employee needs. Lead the coordination of onboarding and orientation for all new hires, ensuring a consistent and engaging employee experience across all departments.

Serve as a strategic partner to managers, advising on employee relations, performance management, HR policy interpretation, and change management to support engagement, business outcomes, and organizational transitions. Manage moderately complex employee relations issues, conduct investigations, and collaborate with HR leadership to resolve concerns with professionalism, fairness, and confidentiality. Oversee visa and work authorization processes, ensuring timely submissions and ongoing compliance with legal and company standards. Maintain and update employee records in the HRIS system; ensure accuracy, data integrity, and compliance with local and federal labor laws.

Facilitate HR communications and change management efforts that align with company tone and values, ensuring effective delivery across all levels. Support HR systems optimization, evaluate emerging HR technologies, and lead continuous improvement initiatives to drive efficiency, automation, and data integrity. Create and analyze HR reports and dashboards related to headcount, turnover, engagement, and other key metrics; provide insights and recommendations based on trends. Coach and mentor HR Generalists and Coordinators on daily operations, tools, and best practices. Collaborate on policy development and updates, internal audits, and compliance reviews.

Serve as a project lead on department-wide HR programs including wellness initiatives, performance reviews, engagement surveys, and L&D events. Take ownership of assigned components of Docomo’s Apprenticeship and Learning & Development programs; assist in curriculum mapping, tracking outcomes, and aligning career development goals. Be our additional fun-gineer. Work closely with the team to plan, organize, and facilitate engagement activities and recognition events to boost morale and build cross-functional connections. Assist with other HR projects and responsibilities as assigned. CompetenciesAttention to Detail & Quality – Approaches work with accuracy, care, and a commitment to excellence.

Demonstrates follow-through and pride in delivering high-quality, consistent outcomes that support business and employee needs. Problem Solving & Critical Thinking – Anticipates and identifies issues, investigates root causes, and develops thoughtful, timely solutions. Applies sound judgment while balancing compliance, fairness, and business objectives. Interpersonal & Relationship Skills – Fosters trust, collaboration, and approachability across all levels of the organization. Brings energy and empathy to interactions, actively listens, and champions a culture of respect, inclusion, and shared success. Communication (Written & Verbal) – Communicates clearly, professionally, and transparently. Tailors messages appropriately for diverse audiences and channels.

Ensures HR communications are accessible, accurate, and aligned with organizational tone and values. Adaptability & Initiative – Thrives in a dynamic environment by remaining flexible, resourceful, and open to change. Proactively seeks opportunities to improve processes, support team goals, and grow professionally. Data & Systems Proficiency – Utilizes HR systems, tools, and reports to support data-driven decisions and ensure process efficiency. Maintains accuracy and integrity in data management and documentation. Confidentiality & Integrity – Handles sensitive information with discretion, professionalism, and a strong sense of ethics. Maintains trust through responsible stewardship of employee data and HR processes.

Workplace Safety & Responsibility – Adheres to safety and security procedures, promptly reports concerns, and encourages a safe, inclusive, and supportive work environment for all employees. Required Skills/AbilitiesUnderstanding of employee lifecycle processes and HR best practices. Familiarity with federal, state, and local employment laws and regulations (e. g. , FLSA, FMLA, EEO, ADA). Ability to build positive working relationships across departments and levels of the organization. Demonstrated commitment to a positive employee experience and being a culture ambassador. Ability to troubleshoot and resolve routine HR issues while knowing when to escalate complex matters.

Knowledge with visa processes, employee relations, and HR communications. Demonstrated ability to build credibility with stakeholders and lead HR initiatives with minimal supervision. Experience with HRIS platforms (e. g. , Paycom) and HR data reporting tools. Familiarity with L&D frameworks, engagement strategies, and talent sourcing and pipeline development. Education/ExperienceMinimum 2 years of HR Generalist experience, including experience with benefits administration, compliance, and HR law (ACA, FMLA, etc. ) or experience comparable.

Bachelor’s Degree preferred but if you have comparable work experience that works too!HR certification is preferred but not required; must be working towards obtaining one within a year of start date. Experience with L&D frameworks, engagement strategies, and talent sourcing and pipeline development. Work ScheduleThis is a standard full-time role. During peak HR periods or special events, a flexible schedule may be required based on department and company needs. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made for individuals with disabilities. Duties include using hands for objects, tools, or controls, reaching with hands and arms, talking, hearing, standing, walking, sitting, and occasionally crouching, kneeling, balancing, bending/stooping, climbing, and pushing/pulling objects. The employee must be able to lift up to 25 pounds regularly and up to 50 pounds occasionally. At DOCOMO PACIFIC, we celebrate what makes each of us unique. We’re proud to be an Equal Opportunity Employer—committed to creating a workplace where everyone feels valued, respected, and empowered to thrive.

We welcome applicants of all races, colors, religions, genders, gender identities, sexual orientations, ages, national origins, disabilities, veteran statuses, and all other legally protected characteristics. Whoever you are, wherever you're from, we’re glad you’re considering joining our team.