Retail Sales Associate

At DOCOMO PACIFIC, we believe in connection—bringing people, innovation, and opportunity together to shape a brighter future for our island communities. Rooted in the values of excellence, respect, trust, and teamwork, we are powered by the spirit of Ina’fa’maolek—working together for the greater good. We thrive on connecting people to the things that matter most by delivering an unmatched customer experience, investing in our associates, and creating value for our shareholders. This is a fast paced organization rooted in celebration, excellence, respect, trust, communication, and family.

Working here requires an open mind, collaboration, and willingness to learn. Works to ensure the highest level of customer service in the retail stores. Must be fully competent in selling products/services in addition to performing the following duties. Essential Duties And ResponsibilitiesGreet customers and ascertain what each customer wants or needs. Maintain a positive and cheerful attitude and cooperate with teamwork. Actively engage customers in conversation and actively assist in the understanding, demonstration, description and selection of products/services. Operate a computerized point of sale and billing system including accurate entering of sales information, i. e.

new activation, replacement, etc. Processing payments for products/services; processing credit card transactions, processing refund/exchange. Recommend, select, and help locate or obtain product based on customer’s needs and desiresAnswer questions regarding the store and its products/servicesMaintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Meet sales goalsReconcile daily work and prepare deposits and end of day reports for managementActively maintain the store appearance including keeping products neatly organized and attractively displayed, dust and clean shelves regularly and arrange products to maintain the highest level of visual presentation.

Actively execute the daily operational and day to day goals and priorities assigned by Supervisor and/or Retail Store manager. Maintain stockroom products organization and cleanlinessAssist with monthly physical inventory countAssist with Repair processAct as cashier as neededSets up advertising displays or arrange products in display counters to promote sales. Assist with special projects as needed. Provide other departmental assistance as needed. Attend occasional departmental meetings and participate in training. Maintain store image by adhering to the dress guidelines as outlined in the Employee Handbook.

May be required to work at other store locations when needed or as part of rotation. Must always have reliable transportation Check stock daily to ensure that all products are adequately stocked and available for customers. Maintain responsibility for equipment being shown to customers. Maintain a clean and well-organized back-stock area should this area be entrusted into your custody. Vacuum, sweep floors, wipe down surfaces (counter, windows, doors), and empty trash each day if you are assigned to an area without regular cleaning crew.

CompetencyTo perform the job successfully, and individual should demonstrate the following competenciesDesign – Demonstrates attention to detail and strives for excellence.

Problem Solving – Identifies and resolves problems in a timely manner Interpersonal Skills – We bring energy and passion to our work and always aim to be respectful and communicate openly with team members and other departments Written Communication – Able to read, write, and interpret written information while being reliable and transparentSafety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properlyQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Necessary SkillsKnowledge of our billing system to be able to assist customers and train/monitor staff;Knowledge of other billing software related to other services that we offer to our customersUnderstand our inventory process as to determine what needs to be ordered and whenKnowledge of Excel program to be able to submit daily, weekly and monthly reportsNecessary TraitsSpirited personalityAbility to work well with a diverse group of individuals Understand role within team but takes initiative Ability to work under pressure but maintain a calm and approachable demeanorMust be a self-motivated individual that is empowered to make decisions as required.

EducationEDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience. Communication SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees of the organization. Ability to converse professionally and with empathy with an emphasis on owning and solving issues whilst building excellent rapport.

Ability to speak a foreign language is preferredWork ScheduleThis position is a standard full-time role and during select times individual will be asked to work a flexible schedule based on department and company needsPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk, hear, stand, walk, and sit. The employee is occasionally required to crouch, kneel, balance, bend/stoop, climb, push/pull objects and drive. The employee must be able to lift up to 25 pounds regularly and up to 50 pounds occasionally. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

At DOCOMO PACIFIC, we celebrate what makes each of us unique. We’re proud to be an Equal Opportunity Employer—committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. We welcome applicants of all races, colors, religions, genders, gender identities, sexual orientations, ages, national origins, disabilities, veteran statuses, and all other legally protected characteristics. Whoever you are, wherever you're from, we’re glad you’re considering joining our team.