Call Center Representative (WIA)

At DOCOMO PACIFIC, we believe in connection—bringing people, innovation, and opportunity together to shape a brighter future for our island communities. Rooted in the values of excellence, respect, trust, and teamwork, we are powered by the spirit of Ina’fa’maolek—working together for the greater good. Customer Service Representatives handle customer questions, concerns, basic troubleshooting and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues. Offer solutions to customers with the objective of retaining customer's business. Essential Duties And ResponsibilitiesGreet customer and ascertain what each customer wants or needs.

Recommend, select, and help locate or obtain product based on customer’s needs and desiresAnswer questions regarding our products/servicesMaintain knowledge of current sales and promotions, policies regarding payment and security practices. Reconcile daily work and provide end of day reports to leadership team. Actively execute the daily operational and day to day goals and priorities assigned by leadership team. Adhere to department & company dress code, policies, procedures and protocols. May be required to work at retail store locations as a part of cross training. Set and achieve goals during each review period. Exhibit responsibility in attendance and promptness.

Handle difficult customer concerns. Maintain proper documentation regarding customer follow ups and scheduled adherence. Assist with special projects as needed. Provide other departmental assistance as needed. Attend departmental meetings and participate in training. CompetencyTo perform the job successfully, an individual should demonstrate the following competencies: Design – Demonstrates attention to detail and strives for excellence. Problem Solving – Identifies and resolves problems in a timely manner. Interpersonal Skills – Brings energy and passion to work, aiming to be respectful and communicate openly with team members and other departments. Written Communication – Able to read, write, and interpret written information reliably and transparently.

Safety and Security – Observes safety and security procedures, takes appropriate actions beyond guidelines, reports potentially unsafe conditions, and uses equipment and materials properly. QualificationsEDUCATION and/or EXPERIENCE: High School Diploma or GEDMinimum of 2 years work experience Communication SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees of the organization. Ability to converse professionally and with empathy, emphasizing issue ownership and resolution while building rapport.

Other SkillsAbility to sell services in person or over the phoneGoal oriented and able to achieve established sales quotas and department objectivesReliable transportation and willing to work at multiple Docomo retail locations as neededExcellent oral and written communication skillsExcellent telephone etiquettePrevious cash handling experience requiredAbility to handle multi-task assignmentsComputer literateExcellent time management and problem-solving skills. Perform other duties as assigned. Sense of urgency is a must!Work ScheduleThis is a standard full-time role and during select times individual will be asked to work flexible schedule based on department and company needs.

Able to work flexible hours, shifts, evenings, weekends and holidays. Must be able to work effectively in a team environment. Physical DemandsWhile performing the duties of a CSR, associate sits for long periods of time while using their hands frequently to handle, control, or feel objects, tools, or controls. There are repetitive movements. CSR should be able to speak clearly for listeners to understand and be able to understand the speech of other persons. Job requires sedentary work but may exert up to 10lbs of force occasionally. At DOCOMO PACIFIC, we celebrate what makes each of us unique.

We’re proud to be an Equal Opportunity Employer—committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. We welcome applicants of all races, colors, religions, genders, gender identities, sexual orientations, ages, national origins, disabilities, veteran statuses, and all other legally protected characteristics. Whoever you are, wherever you're from, we’re glad you’re considering joining our team.