Document Controller (Yearly Renewable Contract) - Rayong, Thailand

Convergint is looking for a enthusiastic Service and Scheduling Coordinator to join our amazing culture. The Service and Scheduling Coordinator plays a key role in providing support to our VIC business.Who You AreYou want to join an organisation with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow and harness strong relationships with your stakeholders and deliver results as an exceptional Service and Scheduling Coordinator.What you’ll do with “Our Training and Your Experience”As the Service and Scheduling Coordinator, you’ll provide administrative & operational support in relation to the scheduling and administration of the service and maintenance.The RoleReceiving inbound service call and preventative maintenance requests from internal & external customers.Creates and dispatches work orders for scheduling of planned maintenance and service-related cases.Support in managing the technician calendar – including service dispatching, tracking and scheduling of works, status tracking, modifying existing sites and handling general enquiries regarding service department.Looks beyond the immediate problem to the wider implications.Communicate with internal & external customers on status of technician attendance.Co-ordinates with technicians as well as sub-contractors for the scheduling of planned maintenance and service-related cases.Schedules and follows up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, key customers and sub-contractors. Meets monthly to discuss expiring contracts and to review upcoming PM visits.Monitors and follows up on subcontractor actions; processes purchase orders and approves invoicingWhat You’ll Need2 years previous customer service experience highly preferredPrevious experience in scheduling appointments in similar industry (security, engineering) highly regarded.Strong knowledge of scheduling systems and processes.Strong telephone and personal customer service skills and ability to work under pressureSolid Microsoft Outlook, Excel, and Word skillsSolid organizational skills and the ability to handle multiple tasks simultaneouslyExcellent attention to detailSolid verbal, written and interpersonal communication skillsSolid ability to facilitate a collaborative working environment for customers and team membersExcellent communication skills – ability to prepare effective written communications.Proactive, ability to work on own initiative.Ready to Take Your Career to the Next Level?Click on the Apply Now button to join our vibrant Convergint team and help shape the future of security and workplace technology.Please note that only shortlisted candidates will be contacted.