Retail Manager | DG Beauty

Dolce&Gabbana, a leader in the world of luxury fashion, for its in-house Beauty Division has an exceptional career opportunity available for a Luxury Beauty Retail Manager based in Dubai. We are seeking an experienced and strategic Luxury Beauty Retail Manager to oversee the performance and operations of several standalone luxury beauty boutiques within the GCC. In this role, you will work hand in hand with key stakeholders (GCC Distributors and DG Beauty Regional team) to ensure each location upholds the brand’s premium standards, exceeds sales targets, and delivers exceptional customer experiences.

You will be the focal point between all stakeholders to make sure Boutique’s operations are running smoothly and as planned. This position requires strong leadership, operational expertise, and a passion for the luxury beauty industry. Key ResponsibilitiesLeadership & Team Development: Set clear expectations and provide constructive feedback to key stakeholders and Boutique teams with the objective of fostering growth and development. Align with DG Beauty Regional Education team on specific training programs to enhance product knowledge, sales techniques, and leadership skills across all boutique teams.

Monitor, mentor, and support a team of Boutique managers, make up artists and fragrance specialists ensuring they are well-equipped to drive sales, customer satisfaction, and brand alignment at their respective locations. Conduct regular staff performance reviews in collaboration with Distributors and DG regional Education teamCustomer Experience & Brand Representation: Uphold and elevate the customer experience across all boutiques by ensuring a luxurious, personalized service at every touchpointMake sure CRM strategies are properly implemented to increase repeat business and drive customer loyalty programsMonitor customer satisfaction and feedback, addressing concerns and ensuring corrective actions are taken when necessary.

Act as a brand ambassador, ensuring that all boutiques reflect the luxury beauty brand’s values, aesthetics, and mission. Sales & Performance Management: In close collaboration with Distributors and DG Beauty Regional team, need to oversee the achievement of sales targets and KPIs across all boutiques under your management.

Analyze sales trends, customer data, and other key metrics to identify opportunities for improvement and implement strategies to boost revenue and customer loyalty (increase conversion and increase returning customers)In close collaboration with distributors and DG Beauty Regional team, ensure Boutique managers are effectively managing their teams to meet individual and store-wide goals. Operational Excellence & Inventory management: Regular travels/market visit to oversee the daily operations of the Boutiques, ensuring consistency in service delivery, product availability, and boutique presentation across all locations.

Maintain a high standard of Visual Merchandising and Brand representation in all boutiques, working closely with Distributors, Boutique managers, and DG Beauty Regional visual merchandizing team to execute brand-specific guidelines. Close collaboration with distributors and DG Beauty Regional team on operational processes (e. g. , inventory management, staffing, opening/closing procedures) are being followed consistently and efficiently across all locations. Financial & Administrative Oversight: Assist in the creation and management of budgets, forecasts, and financial reports for the region. Ensure financial best practices are followed, including cash handling, sales reporting, and adherence to profit margin targets. Mall Management Relations:

Align with key stakeholders (Distributors, DG Regional teams) on mall operations related topicsWhen needed, and in collaboration with responsible key stakeholders, collaborate with mall management to plan and execute events, marketing initiatives, or any mall-specific activations to drive traffic and sales to the Boutiques. Stay informed about mall policies, leasing terms, and any upcoming changes that could affect the boutique's operations. Collaboration & Reporting: Work closely with cross-functional teams, including Distributors, Brand marketing, HR, finance and operations teams, to align on business goals and regional strategies.

Provide regular reports to DG Beauty management on Boutique performance, team development, mall collaboration efforts, and other key initiatives. Qualifications: ExperienceMinimum of 5 years of experience in retail management, with at least 2-3 years in a leadership role managing multiple locations in the luxury or beauty sectors. Proven track record of managing high-performing teams, driving sales, and achieving operational excellence across multiple stores or regions. Experience working with mall management, handling leasing, event coordination, and addressing operational concerns. Skills & CompetenciesStrong leadership and people management skills with the ability to inspire and develop boutique managers and their teams.

Exceptional communication, organizational, and problem-solving abilities. Deep understanding of luxury retail standards, customer expectations, and the beauty industry. Strong business acumen, with experience in sales forecasting, budgeting, and financial analysis. Ability to adapt to changing business needs and market conditions. Additional Requirements: Flexible schedule with availability to travel between locations. Knowledge of retail management software and CRM systems. Fluency in multiple languages is a plus (Arabic is a must)