Claim Trainee

Donegal Insurance Group is an insurance holding company whose insurance subsidiaries offer personal and commercial property & casualty lines of insurance. Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in:  Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself. At Donegal, our values are founded on supporting the independent agency system, providing best-in-class service, and building relationships customers can trust.

By joining the Donegal family, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being there when it matters most. Job Summary Donegal Insurance Group has an opening for an entry-level Claim Representative (Claim Trainees) in our Marietta Headquarters. Only candidates who are willing to be in the Marietta, PA office full-time will be considered.

 Located in Marietta Pennsylvania along the Susquehanna River in beautiful Lancaster County, Pennsylvania our claims operations offer a great career and development opportunity, an engaging team dynamic and office environment. We offer state of the art claims handling technology and continue to invest in innovative approaches to claims handling. The ideal candidate for this entry level position will have a solid educational base, a career interest in claims, and some work experience in a technical or customer service role. This fast paced opportunity provides a broad depth of experience.

Responsibilities and Duties Interact with our policyholders and claimants through phone, text and email to gather and investigate claim facts. Evaluate coverage and estimate damage for our customers in order to settle claims fairly and in a timely manner. Manage the claim file and any involvement by Vendors, Experts and Independent Adjusters. Work with Personal and Commercial Lines Underwriting to identify any risk related issues. Maintain good relationships with agents, policyholders, and all company personnel. Trainees are required to get licensed.

  Qualifications and Skills Bachelor’s Degree preferredAbility to learn industry specific software applications applicable to performance of position responsibilitiesAttention to detailStrong organizational skillsAbility to communicate effectively in written correspondenceStarting Pay:  The pay range for this position is $60,000 annually. The specific offer will vary based on an applicant's education, qualifications, professional experience, skills, abilities, and any applicable designations/certifications. The posted pay range reflects our ability to hire at different position titles and levels depending on background and experience. The pay range may also be adjusted based on an applicant's geographic location.

The base pay is just one component of Donegal's total compensation package for employees. This role may also be eligible to participate in a discretionary annual incentive program. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. Ongoing applications are being accepted.