Key Account Manager (NZ)

Job Purpose JOB DESCRIPTION DP World is currently seeking a highly skilled Key Account Manager for a 12-month fixed-term contract to join our expanding team. This role will serve as the primary liaison for key accounts within DP World’s industry verticals, ensuring seamless management of existing operational portfolios, successful implementation of new customers, and efficient order management throughout service commencement. The ideal candidate will demonstrate a strong commitment to meeting customer needs and driving long-term business growth. We are open to applicants in both Auckland and Christchurch for this role.

Key AccountabilitiesDevelop and maintain strong relationships with key accounts and the DP World network, serving as the main point of contact and escalation for customer issues. Define and implement key account strategies, value propositions, and customer-focused solutions to expand business opportunities. Ensure smooth business transitions into operations, establishing standard operating procedures, IT/EDI integrations, and resolving operational challenges. Conduct regular review sessions with customers to enhance service offerings, drive innovation, and align solutions to evolving needs. Monitor profitability, service performance, and pipeline activity, using insights to drive efficiencies and manage financial results.

Lead internal training, support adoption of new tools/processes, and analyse business losses to implement corrective actions. Qualifications, Skills And ExperienceThe successful candidate will possess the following: 3-5 years experience in Key Account Management. Experience in operational project management on new implementations. Excellent understanding of the freight forwarding and international trade sector. Strong customer service skills and attention to detail. Demonstrated ability to work and solution issues independently. Cargowise (Wise-Tech) experience and knowledge advantageous. Strong IT skills with practical experience in customer solutions. Supporting equalityDP World is committed to the principles of Equal Employment Opportunity (EEO).

We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP WorldTrade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. WE MAKE TRADE FLOW