Job SummaryThe role is responsible for managing the end-to-end Accounts Receivable (AR) process, ensuring timely collection of payments, accurate customer account reconciliation, and effective dispute resolution to support healthy cash flow. This includes following up with customers as per agreed payment terms, posting and issuing receipts, and maintaining accurate financial records. The position also oversees customer onboarding by verifying documentation for compliance and collaborates with internal stakeholders to address payment issues or disputes.
Additionally, the role involves preparing and analysing AR and overdue reports, monitoring credit limits, and conducting regular reviews with sales and other internal teams to achieve target KPIs. Key ResponsibilitiesPayment Follow-up: Timely and consistent follow-up with the customers / meet the customers, to ensure the payments are collected as per the agreed terms and escalate the issues when required. Customer Reconciliation: Perform regular reconciliations to ensure accuracy and resolve any discrepancies. Receipts: Posting & issuing receipts to the customer. Customer Onboarding: Review and verify customer documents, ensuring compliance with company policies and procedures during onboarding. Dispute Resolution:
Liaise with internal stakeholders and customer and resolve the disputes, if any, to ensure the collections are performed as per agreed terms and target KPIs are met. Reporting: Preparing AR report on weekly basis. Generate and analyse reports for customer overdues / credit limits and weekly review with sales / internal stakeholders.
Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviors in harmony with DP World’s Our Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policiesEnsure to eliminate/reduce the chance or risks of any type of incident/injury/fatality and damage to DPW/customer property and environment by guiding operations team and third-party staff to follow HSE rules and regulations, report incidents and non-conformances and take immediate corrective actions.
Ensure commitments and compliance to Information Security Policies in terms of implementation and monitoring of Information Security Management system in your department in line with the Information Security Regulation (ISR) policy. The job description does not restrict to the duties mentioned in this section. The job holder may be required to perform any other related tasks to meet department's objectives as assigned by his or her superior.
QualificationsBachelor’s degree in accounting, Finance, or related field MBA/MCOM/CPA/CA or equivalent certification preferred4–6 years of relevant experience in managing receivables and customer follow-upStrong knowledge of accounting principles, reconciliation processes, and financial reportingProficient in accounting software (e. g. , Oracle, SAP or similar ERP systems) and Microsoft ExcelHigh attention to detail and strong analytical skillsExcellent organisational and communication skillsAbility to work independently and as part of a team in a fast-paced environment.
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