We are looking for a Customer Support Specialist who will support designing end-to-end customer experience and relevant teams according to user insights. At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company.
If you want to be a team member of a fast-growing company, you might be the person we are looking for!ResponsibilitiesTracking and solving issues via email and chatWorking closely with product and engineering teams to improve user experienceMonitoring customer complaint trends and analyzing them for necessary action plansUnderstanding all related metrics to improve the user experienceSupporting outsourced teams with their queries and collective developmentFollowing the latest trends and reviews on App Store, Play Store regularlyRequirementsFluency in English, especially in writingExperience supporting users via e-mail and chatStrong knowledge of MS ExcelStrong problem-solving and troubleshooting skillsTime management skills to enable prioritization of tasksOwnership of the customer experience including comprehensive issue resolutionEagerness to learn and take on new challengesPassion and interest in games and customer serviceAppreciation and understanding of teamwork
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