Customer Success Associate

Would you like to smile on rainy days?As Customer Success Associate in Dripdrop, you’ll play a key part in putting an untraditional eco-friendly Danish rain tech startup on the map. Dripdrop is the leading hotel umbrella service in the world. Our customer- base primarily consists of the biggest and most recognized brands such as: Radisson, Hilton, Marriott, Scandic and so on. Before you know it, Dripdrop will be a standard service offering on most hotels. The road to that is paved with building a highly skilled and extremely customer focused team. Deadline for applying: 20. 08. 2024.

About The RoleAt Dripdrop, we believe in a smarter, more sustainable way to share everyday essentials. Our umbrellas are made from recycled materials, and our circular model helps cities, venues, and people reduce waste while staying dry. As a Customer Success Associate, you’ll be on the frontlines of that mission — making sure our users and partners have an exceptional experience at every touchpoint. This is not just a support role. It’s a hands-on, high-impact position where you’ll take ownership of day-to-day interactions while helping us shape the future of customer success as we scale.

You’ll BeHandling email and phone requests with care and clarity. Responding to around 20 support tickets/day through Zendesk — assigning, tracking, and ensuring everything is handled on time. Using Pipedrive to manage and follow up on partner relationships. Supporting with the technical side of our service operations — don’t worry, we’ll give you all the onboarding and training you need. 1–2x/month testing in our production facility in Risskov. You’ll work closely with our Customer Success Manager, Anne Eickenberg, and be part of a 6-person team.

We move fast, support each other, and believe in getting better every day. What sets this role apart? You’ll also get a chance to go on service trips across Europe to support our partners in person — whether it's installing new units, resolving issues, training staff, or building long-term relationships. It’s a chance to see the impact of your work first-hand, in real city environments. What You BringA genuine drive to be helpful — you're motivated by solving problems and making someone's day better.

A structured mindset — you're able to prioritize tasks, manage your time, and keep the bigger picture in mind even when things get busy. Experience working with customers — whether through customer service, support, or the hospitality industry. A desire to work in a small, ambitious, and friendly startup team — you enjoy collaboration, but you’re also confident working independently and taking initiative. A mindset for personal and professional growth — you want to develop your skills as the company scales, not just perform a fixed set of tasks.

Curiosity and eagerness to understand our product and technology — no technical background required, just a willingness to learn. This role offers the chance to grow with a purpose-driven company that’s expanding across Europe and beyond. Who are we?Dripdrop is the leading umbrella solution subscription service. We work with 1500 hotels and offices throughout the EU & UK, planning to expand to the US. Every time someone uses a Dripdrop umbrella — made from recycled plastic — we donate to plant trees. We're close to hitting 1,000,000 trees with Eden and Rainforest Initiative. Next up:

teaming up with rePurpose Global to tackle the plastic crisis — because every umbrella should make a difference. Intentionally International. We know that non-Danes have a disadvantage in the job market, but we don’t understand why. Dripdrop is intentionally an international team, serving a global audience of customers. Our work language is English, our social language is laughter. Small, but growing, team of ~25 people = Responsibility, influence, and quick changes. We work together at our central office in Aarhus (Søren Frichs Vej) to build teamwork and connection. Remote work is not an option for this position. NOTE:

Please include a short video (up to 60 seconds) with your application as part of the process.