Customer Service Specialist

Job Req Number: 97663Time Type: Full TimeAs Customer Service Specialist on our Freight Delivery Order Counter team you will play a key role in ensuring smooth import/export processes, efficient cargo handling, and timely coordination with internal and external stakeholders. The ideal candidate will have experience in freight operations, documentation review, and customer communication, especially within seaport and airport logistics environments. ResponsibilitiesReview and respond to emails related to Delivery Order Processing: Coordinate with airport authorities for timely collection and issuance of delivery orders via DSV’s freight system.

Support the end-to-end transportation and logistics process from seaport/airport to final delivery destination. Monitor vessel arrival and ETA to ensure prompt delivery order collection and initiate customs clearance processes. Examine import/export documentation to determine cargo contents and classify goods into appropriate tariff groups using relevant coding systems. Verify commercial invoices, packing lists, Certificate of Origin (COO), and local documents for compliance before clearance. Maintain accurate records in logistics systems related to shipment tracking, duty costs, and deposit file management. Input customs duty charges and ensure all costing is up to date for internal and external reporting.

Liaise with international agents and logistics partners for shipment updates, problem resolution, and tracking. Provide excellent customer service by promptly addressing inquiries, resolving issues, and maintaining professional communicationQualifications: Minimum 2-3 years of experience in freight forwarding, logistics, or customs clearance. Familiarity with customs procedures, tariff classification, and international shipping documentation. Experience using Cargo Wise 1 is highly desirable. CompetenciesStrong coordination and communication skills, both verbal and written. Ability to multitask in a fast-paced environment and meet deadlines consistently. Strong organizational and analytical thinking. Customer-centric approach with a proactive attitude.

DSV – Global transport and logisticsWorking at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhereVisit dsv. com and follow us on LinkedIn and Facebook.