Dutch Speaking Customer Care specialist in Bulgaria - Hybrid - Relocation pack

Mercier Consultancy is excited to announce an opportunity for a Dutch Speaking Customer Care Specialist in Bulgaria! This hybrid position offers the best of both worlds, allowing you to work both remotely and on-site. With a relocation package available, this is an excellent chance for those looking to experience life in Bulgaria while advancing their career in customer service.In this role, you will support our Dutch-speaking clients by providing exceptional customer care and resolving concerns efficiently. Your fluency in Dutch will be key to creating lasting relationships with our clients, ensuring that their needs are met with a professional and friendly attitude. Join our dynamic team and contribute to our mission of delivering outstanding service!ResponsibilitiesAssist Dutch-speaking customers through various communication channels, including phone, email, and chatTroubleshoot customer issues and provide effective solutionsDocument all customer interactions accurately in our databaseCollaborate with colleagues to improve service delivery and customer satisfactionGather insights and feedback from customers to enhance our processesParticipate in training and development opportunities to grow your skillsRequirementsFluency in Dutch and English, both written and verbalStrong communication and relationship-building skillsPrevious experience in customer care or a related field is an advantageA customer-centric mindset with a passion for helping othersAbility to adapt to a hybrid working environmentWillingness to relocate to Bulgaria; relocation assistance will be providedBasic knowledge of customer support software is a plusBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Private Health InsuranceSupport In Finding Accommodation After HotelFully Paid TrainingAnd More...