Dutch Speaking Customer Service Agent In Bulgaria - Fully Paid Relocation

Mercier Consultancy MD is thrilled to announce an opening for a Dutch Speaking Customer Service Agent based in Bulgaria, complete with fully paid relocation assistance. This role offers a unique opportunity to join a dynamic company while experiencing the rich culture and beautiful landscapes of Bulgaria. As a customer service agent, you will provide exceptional support to Dutch-speaking clients, ensuring a high-quality customer experience.ResponsibilitiesAssist Dutch-speaking customers through various channels, including phone, email, and chat, addressing inquiries related to products and servicesProvide comprehensive product information and support to help customers understand their optionsResolve customer complaints efficiently and effectively while maintaining a strong focus on customer satisfactionDocument customer interactions in the CRM system for consistent and quality service deliveryCollaborate with team members and other departments to improve service processes and customer experienceStay informed about industry trends and company offerings to provide knowledgeable assistanceRequirementsFluency in Dutch (both written and spoken); English proficiency is a plusExperience in customer service, preferably in a multinational or support environmentStrong communication skills with a customer-oriented mindsetAbility to identify and resolve customer issues with professionalism and empathyProficient in CRM systems and standard office softwareStrong self-motivation and capability to work independently in a remote or hybrid environmentFlexibility and willingness to relocate to Bulgaria with fully covered relocation expensesBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageMonthly Performance BonusFully Paid TrainingHealth InsuranceAnd Much More..