Dutch speaking Service Desk Agent

Location: Budapest, HungaryFor our office in Budapest, Hungary we are looking for Service Desk Support Agent for the Dutch speaking employees of our current clients, mostly in the pharma sector.We Can Offer Multilingual environment, native colleagues (50% of the team is a native speaker of their support language) Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies. Easy to access location and modern office building Hybrid work model Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move Sport Pass (at a discounted price), medical benefits and other perks Reimbursable language courses Team events and Company events (cool and youthful parties with team-games, etc.) High value awards and recognitions, annual bonus for top performers, and annual salary reviewResponsibilitiesResolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)Handling end-user calls and web queries via tools, phone and emailDocumentation and precise administration, logging of calls on the ticketing toolDelegation of problems which cannot be resolved on first level to the competent Level 2 teamsKeep the user informed, own and follow-up ongoing casesMaintaining and improving customer satisfaction levelWe Are Looking For You, If You have excellent written and verbal communication skills in Dutch and at least upper-intermediate English have experience in customer service – experience gained in IT Help Desk is an advantage but not a must have High School degree have desire to learn - no IT background required, training will provide the necessary technical knowledge are open to work in shifts have excellent communication skills – both written and spoken are flexible, open-minded personality with a "can do" attitude