E-Commerce Customer Support Executive - (For Trekmad) - Job ID - 1419488

Trekmad is looking for E-Commerce Customer Support ExecutiveJob Description / ResponsibilityJob Summary: The E-Commerce Customer Support Executive will be responsible for providing timely and professional support to customers of TREKMAD, ensuring smooth order processing, issue resolution, and a positive shopping experience. The candidate must be experienced with Shopify Admin, order tracking, refunds, and customer communication through multiple channels (chat, call, and social media).Key Responsibilities:Customer Communication & SupportHandle customer queries through Facebook Page, Website Chat, and WhatsApp.Respond to order-related inquiries (order status, delivery updates, returns, exchanges, and refunds).Maintain a polite, helpful, and brand-consistent tone in all customer communications.Monitor customer feedback and solve complex issues to the Operations or Management team.Order Processing & Shopify TasksManage orders through Shopify Admin Interface – check fulfillment status, process refunds, and update order notes.Follow up on pending or delayed deliveries and communicate updates to customers.Assist in resolving failed, duplicate, or canceled orders.Reporting & CoordinationMaintain daily call/chat log reports and share summaries with the Coordinators.Record customer complaints or return reasons for analytics and improvement tracking.Coordinate with the Warehouse, Delivery, and Product teams to ensure prompt resolutions.Review daily order trends and share insights about customer behavior and recurring issues.Educational RequirementsBachelor/HonorsSkills Required: Microsoft Office, Google SheetsExperience Requirements1 to 3 year(s)The applicants should have experience in the following business area(s): Call Center, E-commerce,E-commerce Startup,Online Retail StartupJob LocationDhaka (Uttara Sector 4)SalaryTk. 12000 - 15000 (Monthly)