E-Commerce/Omni-Channel Operation Consultant – McKinsey Digital

Who You'll Work WithDriving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else.When you join us, you will have:Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.Your ImpactAs a typical McKinsey consultant, you will join a client service team and take ownership of a workstream to solve some of the toughest challenges our clients face, leveraging your strong passion for digital work.Your clients won't be just any clients—they're some of the most influential organizations around, from Fortune 500 giants to innovative startups. We will expect you to go the extra mile, delivering solutions that solve immediate problems and drive long-term changes, and we’ll rely on your judgment and integrity to ensure our recommendations are effective and long-lasting.You will take on a role that goes beyond advising. You’ll be at the heart of the action—helping to uncover the true challenges behind a client’s strategy and creating actionable plans to drive real change. Working alongside clients and other McKinsey colleagues, you’ll combine research, analyzing data, interviews, and brainstorming to generate fresh insights and breakthrough solutions. Your commitment to our values will be crucial in earning our clients' trust and delivering results that matter.As you collaborate directly with clients, you’ll help them solve problems, refine strategies, and implement transformations. By equipping them with the tools and knowledge to continue innovating and improving after we’ve left, you’ll ensure the impact of our work endures. In doing so, you’ll uphold McKinsey’s commitment to making a meaningful difference in the industries and communities we serve.You will be part of McKinsey Digital based in one of our Greater China offices. McKinsey Digital brings together the best of McKinsey’s digital capabilities to help our clients use digital technology to transform their businesses. As part of this group, you’ll join a global team working on everything from IT modernization and strategy to product building, agile, cloud, cybersecurity, and digital transformation.Your Qualifications and SkillsUndergraduate degree with outstanding record of academic achievement is required; advanced degree or MBA is advantageous4+ years of work experience in: eCommerce operation, omni-channel management, new retail, user growth and operation, etc.Outstanding records of professional achievement within a consulting firm is preferredIn-depth knowledge of customer insights from any business sector (e.g., consumer, retail, B2B, eCommerce platforms or 3rd party service providers, etc.)Combination of strong strategic and analytical abilities with a passion for technologyProven record of leadership in a work setting and/or through extracurricular activitiesAbility to work collaboratively in a team environment and effectively with people at all levels in an organizationAbility to communicate complex ideas effectively, both verbally and in writing, in English and Chinese