E-commerce Operations Executive (APAC)

Our TeamMighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform will empower future pop culture brands with an end-to-end supply chain of digital and phygital collectibles, including artist development and incubation, proprietary IP operation and provide global consumers access to new D2C experiences.Mighty Jaxx partners with the greatest creative talents in the world, as well as top global brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon, Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90 countries worldwide.We are proud to be an equal opportunity employer with a diverse, inclusive work environment and encourage our employees to bring their authentic, fun-loving, and high-energy selves to the workplace.The JobThe E-commerce Operations & Growth Executive (APAC) will be responsible for supporting the execution of Mighty Jaxx’s e-commerce strategy and event marketing across the APAC region (excluding China). This role will involve hands-on management of e-commerce and offline campaigns, e-commerce and campaign operations, and will collaborate with various internal teams to ensure the success of regional e-commerce and offline (online-to-offline) initiatives. This role will cover both B2B and B2C segments.This role reports directly to the Sales Director (APAC excluding China), with a dotted line reporting to the Marketing Lead.ResponsibilitiesE-Commerce Strategy Execution:Support the execution of the global e-commerce strategy by implementing daily operational tasks specific to the APAC regionCollaborate closely with regional teams to ensure alignment with the global e-commerce strategy and adapt plans as needed for local marketsE-Commerce Campaigns:Execute regional e-commerce campaigns for MJI (APAC ex CN), ensuring they are aligned with the global strategyManage the localisation of campaign content to suit the preferences and behaviours of APAC marketsMonitor and analyse campaign performance, providing insights to the global team to optimise future campaignsE-Commerce Feature Enhancements:Collaborate on the testing and implementation of new e-commerce features and enhancementsProvide feedback and suggestions to the global product management team to ensure that the platform meets the unique needs of the APAC marketsCoordinate with technical teams to ensure smooth rollout and functioning of new featuresE-Commerce Operations:Handle day-to-day operations for MJI (APAC ex CN), including order processing, customer service coordination, and platform maintenanceWork closely with the regional logistics and customer service teams to resolve operational issues and improve customer satisfactionEnsure that the e-commerce platform operates efficiently and meets the expectations of APAC customersE-Commerce Reporting:Generate reports and key statistics to provide insights into the management team to drive data-driven decision-making and optimise business outcomesMarketplaces:Operationalise strategy for marketplaces, establish operational plans that support the overall objectives, and deliver on annual financial targetsManage brand, store front and product listings and campaigns for Marketplace channelsDevelop effective marketplace account relationships to grow the business via regular meetings, planning, communication, and road-mapping of executionGenerate weekly reporting of marketplaces, identify actionable insights, and create plans to improvise business based on dataRequirementsPrior experience in e-commerce, focusing on regional markets across SEA or APACStrong understanding of the e-commerce landscape and consumer behaviour in the APAC regionProven ability to execute online and offline marketing campaigns and manage operational tasks within a dynamic environmentExcellent organisational and project management skillsStrong communication skills, with the ability to work effectively with cross-functional teams and external partnersExperience with regional e-commerce platforms and marketplaces such as shopifyFamiliarity with digital marketing tools and techniques specific to the APAC regionAbility to speak languages relevant to the APAC region would be a plusTo apply, please send an updated copy of your resume to people@mightyjaxx.comWhile we value all submissions, we regret that only shortlisted candidates will be contacted by our People team.BenefitsBe part of a company where the benefits are designed to elevate your experience - making your journey with us as dynamic and rewarding as the work you’ll do. You can look forward to:Flexible start timing, ranging from 8.30am - 10.30amCompetitive annual leave package, with comprehensive health insurance coverageAttractive staff discounts on MJ productsWell-stocked pantry filled with a variety of snacks and beverages