E-Commerce Support Employee

"Love the game"That's the motto of Dunlop International Europe Ltd in Eindhoven."Love the job"Is this your motto?Are you driven and ready for the next step in your career? Then we are looking for you!You will join a company that offers you many opportunities and freedom to organise your work and develop yourself. Dunlop International Europe Ltd. is a staff-oriented and professional company with a family character. It is a financially sound company belonging to the Sumitomo Rubber Group (Dunlop Tyres), headquartered in Japan. The sports division achieves sales of nearly 1 billion worldwide. The European headquarters is located in Eindhoven and is responsible for the sale and distribution of Dunlop tennis, squash and padel products. We also stock distribute Carlton badminton and K-Swiss tennis footwear and apparel.At Dunlop, we are committed to spreading health and happiness through sport, because we believe that sport belongs to everyone. Anyone who wants to play can play. All you need is passion to play the game and share it with others. At Dunlop, we share this passion. It’s what has driven us for more than a century to perfect the products we make.For our European headquarters in Eindhoven, we are looking for an E-Commerce Support Employee!As an E-Commerce Support Employee you will support in coordinating our E-Commerce B2B and B2C channels, focusing on sales support / analysis, product catalogue and content optimization. Key responsibility will be the development and digitalization of current processes.In this role, you will have the following tasks:Sales SupportSupport in order management (B2B & B2C).Support in after-purchase experience and customer assistance on inquiries.B2C customer relationship management on various digital platforms.Support on Data analytics (Monitor web analytics and internal data sources).Support on preparation reports and analyse conversion numbers.Support on design, presentation and execution User Journey roadmaps in conjunction with Sales and MarketingCoordinate with different Sales departments to assist on local promotional campaigns.Support on Developing schedules and timescales for sales and marketing campaigns.Optimize sales identifying underperforming solutions and recommending strategies.Catalogue / Product ManagementHandling the exchange of product information with customersSupport the coordination with Product Management to maintain and update the product catalogue.Support product launches and updates on channels - content / product uploads, availability.Content ManagementAnalize front-end product descriptions and content to enrich user experience and increase sales.Work closely with Global Marketing and Product Managers to receive tailored assets.Coordinate and upload product images, videos, and marketing assets.Who are we looking for?Do you have a strong interest in digital development and E-Commerce? Do you have a hands-on mentality, set clear priorities and goals, are you proactive and open to (sporting) challenges and communicative? Then you are the right person!What do we ask?Bachelor’s degree in Business Administration, Marketing, or related fields.Strong communication abilities (written and verbal) for customer interaction and cross-department collaboration.Affinity for data (Excel, Navision, reporting). Analytic in their interpretation.Ability to provide support, handle complaints, and ensure a positive after-purchase experience.Strong organizational (sets clear priorities and goals) skills and attention to detail.See Opportunities for innovation and take initiatives to improve business processes and procedures.Experience in working with Amazon, Zalando, Decathlon, EDI Orders is a plus.Proactive and a team player.Eager to learn, structured and reliable.Fluent English is required in reading, writing and speaking due to international working environment– German or other European languages are welcome.What do we offer?An informal, social, dedicated, and sportive working environmentDynamic working environment within a versatile companyWorking hybrid is possible by mutual agreementAppropriate salary based on education and experienceBonus structure up to 20% over your yearly gross salary, based on business results and individual performancePlaying sports with colleaguesPersonal trainingDiscounts on K-Swiss and Dunlop goodsStarting each month with a Friday afternoon drink! More festivities are organised throughout the yearSeize the moment!Do you want to win the game with the team and get started as our E-Commerce Support Employee at the Dunlop HQ in Eindhoven? Then apply now and throw the ball!