Call Center Representative - Banking

Job DescriptionJoin ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include: Handling inbound and outbound calls related to banking inquiries and services. Providing accurate information and solutions to customer queries. Maintaining customer records by updating account information. Resolving customer complaints efficiently and effectively.

Collaborating with team members to improve customer service processes. Adhering to all company policies and procedures. Required ProfileWe are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications: Previous experience in a call center or customer service role, preferably in the banking industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work under pressure and handle challenging situations calmly. Proficiency in using computer systems and software applications. Fluency in English; knowledge of Arabic is a plus.

OfferECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes: Competitive salary and performance-based incentives. Comprehensive health insurance coverage. Paid time off and holiday benefits. Continuous training and professional development opportunities. Supportive and collaborative team culture. Employee wellness programs. Join us and be part of a team that values excellence and customer satisfaction.