Quality of Information Technology Specialist (Temporary Contract - 6 Months)To conduct field measurements and testing of fixed services in coordination with relevant departments, support the review of Quality of Service (QoS) reports within organization, and report/escalate non-compliance issues to the Legal Affairs Unit for enforcement action. Key ResponsibilitiesConduct regular field measurements and monitor applicable QoS parameters in coordination with the Spectrum Department. Conduct testing of fixed services in coordination with the Technical Affairs Department. Support in reviewing QoS reports submitted by service providers such as the Quality of Service Compliance Reports and Quality Control Reports.
Support in reviewing the results of QoS mobile services conducted by the Spectrum Department. Support in reviewing reports on testing of fixed services. Support in reviewing QoS data from all CRM applicationsReport and escalate non-compliance to the Legal Affairs Unit for required action and enforcement. Review reports developed by the QoS Analyst. Qualifications and Experience: Education: Bachelor’s degree in Telecommunications, Information Technology, or a related field. Experience: Minimum of 7 years of relevant work experience, preferably within a regulatory authority in the ICT and/or Postal sector(s).
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