Job Title: Technical Onboarding Support (UK & Australian Time Zones) Location: Pattaya, Chonburi, Thailand Hours: Full-time | Coverage required for UK and Australian business hours Reports To: Technical Onboarding Support Manager About the Role: As our eCM platform continues to grow, so does the need for high-quality customer and technical support. Due to ongoing onboarding projects, system upgrades, new feature rollouts, and an increase in client queries, we are expanding our support team.
We’re seeking a proactive and detail-oriented Customer & Technical Support Specialist to help us maintain our service standards and deliver excellent support across multiple time zones, primarily in the UK and Australia. Key Responsibilities:
● Respond promptly to customer support requests and technical queries via email, support tickets, and calls ● Assist with initial system setup, client configuration, and training follow-ups ● Log, track, and prioritize feature requests and issues for the development team ● Support the maintenance and updates of documentation and knowledge base articles ● Regularly check in with clients/system users to gather technical feedback and ensure satisfaction ● Collaborate with internal teams to ensure smooth onboarding and ongoing client success Ideal Candidate:
● 2+ years of experience in customer support, technical support, or a similar client-facing role ● Strong written and verbal communication skills (English) ● A good understanding of cloud-based systems and web applications ● Tech-savvy with the ability to learn new systems quickly ● Detail-oriented, organized, and comfortable handling multiple requests ● Self-motivated and capable of working independently across time zones ● Experience using support or helpdesk tools (e. g.
, Zendesk, Freshdesk, Intercom) is a plus ● Previous experience supporting SaaS platforms is highly desirable What We Offer ● Opportunity to work with a growing, collaborative, and global team ● Hands-on experience in a fast-paced tech environment● Training and ongoing professional development To Apply: Please send your resume and a short cover letter outlining your experience and availability for UK and/or Australian hours. Send it to training@ecoachmanager. com
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