Branch Manager (Nairobi, Eldoret, Mombasa & Thika)

Job DescriptionKey Responsibilities: Business and Financial Performance Preparation of the branches budget estimates. Analyze business growth opportunities in the local market and develop appropriate strategies for capturing and growing our market share. Work jointly and proactively with Business Segments (Commercial, Consumer & Corporate Banking) and product partners to increase Ecobank’s wallet share within the respective markets. Review Account Plans for all RMs (CMB/CNB) attached to the branch with a view to enhancing customer wallet share, business volumes and earnings. Achieve targeted product cross-sell ratios and increase customer adoption of Ecobank’s products and services.

Ensure that various business segments in the branch maintain a CABAL that is commensurate with overall budget projections. Ensure that all incomes are properly recognized. Grow the deposit base of the branch with specific focus on growing low-cost deposits, collections, value-chain business and channels - across all business segments. Achieve cost-income ratio targets of the business. Ensure that credit approval memoranda (CAM) meet the Banks’ credit policy guidelines and loan accounts are operated within ‘credit approval’ limits. Conduct regular business performance and profitability reviews. Ensure all Non-Performing Loan (NPL) & Past Due Obligation (PDO) ratios are kept within budgeted limits.

Attain targeted sales goals, performance targets and customer satisfaction levels through the effective management of resources. Client Centricity Constantly review strategies to ensure that excellent, efficient and comprehensive customer service delivery, quality standards and branch ambience are constantly upheld in the branch. Identification and marketing of prospects within the target market. Responsible for exceeding customers’ expectation across the segments. Establish and sustain a customer-centric business culture in the branch, leveraging on people and technology to ensure service quality and excellence in the delivery of our products and services.

Sustain/drive increased digital channel utilization with a specific focus on ATM uptime, Card Ensure high customer satisfaction as measured and monitored through customer feedback surveys and Net Promoter Scores (NPS). Efficiently and effectively liaise with internal departments/Units – CIB, Trade, Risk, EBS, etc. including other Branches and departments to promote and drive business volumes and profitability at the branch. Leadership and People Management Motivate and lead team to achieve consistent profitability through a clear process for setting targets, performance management & monitoring and delivery on all set targets. Conduct regular people performance and productivity reviews.

Create and sustain a fit-for-purpose succession plan and build a healthy talent pipeline. Encourage and foster a congenial working environment to enable your team to achieve excellence through teamwork and operational efficiency. Ensure an agile and efficient workforce with right skills to meet set strategic objectives. Process, Control and Operational Performance Promote high ethical and integrity standards and ensure the Ecobank Nigeria Culture Values are sustained and evident at the branch. Ensure there is a strong internal control system in place and monitor its adequacy and effectiveness.

Achieve satisfactory BO audit rating and fully comply with KYC/AML and regulatory guidelines. Achieve and sustain effective balance sheet management. Make recommendations to management to improve operations process in order to improve customer satisfaction. Strategic initiatives Drive/Champion & sustain the ongoing Ecobank Kenya transformation agenda & digitalization agenda). Lead strategic initiatives as defined by the bank. Experience & Qualifications A minimum of 10 years relevant banking experience, with proven track record of excellent results in marketing/sales, credit and leadership. Good knowledge of the local business environment, the local banking industry and its direction, trends and regulations.

EXCELLENT knowledge of banking operations, technology, products & customer segmentation. Minimum of 2nd class lower in first degree (MBA, MSC, MA, ML and/or Professional Qualifications will be an added advantage). Skills Commercial acumen. Excellent interpersonal skills. Quick thinking and excellent problem-solving capabilities. Strong credit appraisal skills. Excellent team management and coordinating skills. Leadership and people development skills. Good negotiation and selling skills.