Service Planning Process and Solution Manager

Service planning process and solution manager leads the global enablement of service logistics planning through the design, deployment, and continuous improvement of processes and digital tools. This role plays a critical part in shaping the future of global service planning, forecasting, and logistics execution by ensuring data-driven decision-making, operational excellence, and strategic alignment across the VSS business divisions. Strategic Influence on Global Service PlanningAct as a key enabler and influencer of global service planning strategies. Collaborate with regional and global stakeholders to align planning processes with business goals.

Drive initiatives that improve forecast accuracy, inventory optimization, and service level performance. Process Ownership & OptimizationDefine, standardize, and continuously improve global service logistics processes. Ensure end-to-end process integration across Product Companies (PCs), Customer Centers (CCs), and Distribution Centers (DCs). Lead process harmonization efforts to support scalability and agility. Solution Deployment & Lifecycle ManagementEnsure VSS planning tools are effectively integrated, adopted, and deliver measurable value. Lead global deployment, upgrade, and optimization of key VSS planning and logistics tools:

e-Hub – Global repair forecasting tool Syncron – Inventory sizing and service parts optimization tool ETC for business critical new or existing planning & forecasting toolsContinually drive improvement and develop advanced solutions to reflect the strategic service requirement into multi divisional demand & supply planning tool (Eg. APO, Kinaxis, etc)Data Governance & Process ManagementEstablish and enforce data governance standards to ensure accuracy, consistency, and transparency. Drive automation and digitalization of planning and logistics processes. Cross-Functional Collaboration & Change LeadershipPartners with IT, VTIS, VTBA organizations, and global multidivisional stakeholders to ensure successful tools and process integration.

Lead change management initiatives to support digital transformation and continuous improvement. Act as a global ambassador for service logistics, planning excellence. Performance Monitoring & Strategic ReportingDefine and monitor KPIs related to planning accuracy, tool performance, and process efficiency. Provide insights and recommendations to senior leadership to guide strategic direction. Enable advanced analytics and reporting capabilities to support strategic decisions. Team Leadership & Capability BuildingMentor a global service team of planning process and tool Lead and develop own team’s capability for new digital technology beneficial for business process improvementInfluence on service organizational capability in service planning, forecasting, and digital tool usage.

Experience: 10+ years in service logistics, supply chain planning, or process/tool management in a global organization. Proven success in deploying enterprise-level planning tools and driving process transformation. Experience influencing cross-functional and cross-regional stakeholders. Technical Skills: Advanced MS Excel, Power BIProficiency in Kinaxis, Syncron, SAP ECC6, SAP APO-SNP, MAPICS, e-HubStrong analytical, modeling, and data governance capabilitiesSoft Skills: Excellent communication, stakeholder engagement, and change leadershipAbility to Inspire and motivate global, cross-cultural teams to adopt new ideas or approaches. Strategic thinking and problem-solvingDemonstrate a passion for continuous learning and knowledge sharingFinancial Acumen:

Ability to build business cases including ROI, cost-benefit analysis, and budgeting. Understanding of financial modeling and investment justification. Languages: Korean & English (mandatory)Travel: Expected travel across Asia, US, and EMEA regionsFlexibility to work across global time zones to support international teams and stakeholders